I purchased a Plex Lifetime pass and did not realize I did so under the wrong email. I was able to get the emails swapped around. However, my PMS is tied synced with the incorrect account. I have tried to uninstall and reinstall on my NAS to get the server to allow me to use the account with the Plex Pass, but I am unable to get my media to sync with the right account. I am sure I did not explain that well. Hopefully someone is able to decipher and help.
Server Version#:
Player Version#:
I’m not exactly sure what you did. If you changed the e-mail address of your account, the account itself should still be the same and no changes needed (maybe rebooting the server to pick up the changes).
If you somehow swapped accounts, you’ll need to unlink your PMS before being able to relink it to the new account:
I had a plex account under email A from a long time ago.
Bought a NAS, set up PMS using email B.
Purchased lifetime plex pass but didn’t realize that I did so while logged into email A.
When I realized my error I changed the account emails so that the life time plex pass was associated with email B. However, PMS is still tied to the same account that it was previously installed under. I want it to be tied to the account witht the plex pass.
Log the server out of the current account and sign it into the account with the Plex pass. Your login is tied to an account token not your email so when you switch the email the login doesn’t automatically switch to the other account. You must sign out and then in to the other account… even if you’re now using the same credentials since the email swap.
If this is on Synology DSM 7 ,
claim-xxxxxxx) from the claim tab which openedWhen it completes, It will give the usual popup
PLUS
It will confirm the server is claimed and show your Plex account name.
If that field is blank then the NAS cannot communicate with Plex.tv
This topic was automatically closed 90 days after the last reply. New replies are no longer allowed.
