Wrong language of subtitles

Plex Players Desktop Players
1

I have set default subtitles to polish. In new Plex player even that settings have English subtitles.

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Zrzut ekranu 2019-08-16 o 09.22.30.jpg790Ă—398 75.4 KB
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Zrzut ekranu 2019-08-16 o 09.22.41.png792Ă—218 138 KB

Server Version#: 1.16.3.1402
Player Version#: 1.0.0.792

1 Like
2
  1. How many different external subtitle files do you have for this video?
  2. Please post the content of the Plex XML info of this video.
  3. Can you identify which subtitle is played (in case there are several english subtitles)?
3

XML attached, information about subtitles attached. I supposed that played non forced English subtitles.

johny.xml.zip (31.5 KB) 59

4

Sorry, this is not a XML file. Did you compress it twice or something?

5

try this link: https://www.icloud.com/iclouddrive/0z_b9_R5JAU4zwoWTQqsQQCOA#47119

6

Sorry, I can’t use this.
Simply copy & paste the XML text into the message editor.

7

message is to long,

8

I reduced the XML to the relevant portion

<Media id="115134" duration="7864916" bitrate="14416" width="1920" height="800" aspectRatio="2.35" audioChannels="6" audioCodec="dca" videoCodec="h264" videoResolution="1080" container="mkv" videoFrameRate="24p" audioProfile="dts" videoProfile="high">
      <Part accessible="1" exists="1" id="116093" key="/library/parts/116093/1565788101/file.mkv" duration="7864916" file="/media/FilmyHD/John.Wick.3.2019.1080p.Bluray.X264/John.Wick.3.2019.1080p.Bluray.X264.mkv" size="14176800057" audioProfile="dts" container="mkv" deepAnalysisVersion="4" indexes="sd" requiredBandwidths="22352,18202,16573,15486,14919,14919,14919,14919" videoProfile="high">
        <Stream id="260767" streamType="1" default="1" codec="h264" index="0" bitrate="8927" bitDepth="8" chromaLocation="left" chromaSubsampling="4:2:0" colorPrimaries="bt709" colorRange="tv" colorSpace="bt709" colorTrc="bt709" frameRate="23.976" hasScalingMatrix="0" height="800" level="41" profile="high" refFrames="4" requiredBandwidths="19282,12584,10146,9494,9267,9267,9267,9267" scanType="progressive" width="1920" displayTitle="1080p (H.264)"/>
        <Stream id="260768" streamType="2" selected="1" default="1" forced="1" codec="dca" index="1" channels="6" bitrate="1509" language="English" languageCode="eng" audioChannelLayout="5.1(side)" bitDepth="24" profile="dts" requiredBandwidths="1509,1509,1509,1509,1509,1509,1509,1509" samplingRate="48000" title="DTS" displayTitle="English (DTS 5.1)"/>
        <Stream id="260769" streamType="2" codec="dca" index="2" channels="6" bitrate="3980" language="English" languageCode="eng" audioChannelLayout="5.1(side)" bitDepth="24" profile="ma" requiredBandwidths="4941,4663,4369,4369,4369,4369,4369,4369" samplingRate="48000" title="DTS-HD" displayTitle="English (DTS-HD MA 5.1)"/>
        <Stream id="260770" streamType="3" codec="srt" index="3" bitrate="0" language="English" languageCode="eng" requiredBandwidths="1,1,1,1,1,1,1,1" title="English-Full" displayTitle="English (SRT)"/>
        <Stream id="260771" streamType="3" default="1" forced="1" codec="srt" index="4" language="English" languageCode="eng" requiredBandwidths="1,1,1,1,1,1,1,1" title="English-Forced" displayTitle="English Erzwungen (SRT)"/>
        <Stream id="260898" key="/library/streams/260898" streamType="3" selected="1" codec="srt" language="polski" languageCode="pol" format="srt" displayTitle="polski (SRT Extern)"/>
      </Part>
    </Media>
9

Were you playing the original or a “Downloaded” version of this movie?

10

original

11

Confirmed. Apparently, the app prefers embedded subs instead of external ones.
Filed as a bug.

Thanks for reporting it!

13

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