Xbox one new app is trash!

Seconding this.

*Ghost/Missing Cursor: after a show ends when I go to try and select the next show or anything, the cursor seems to have disappeared. I don’t know if it’s off the screen or just invisible, I can hear it moving around when I push my arrow keys. Not sure where the cursor starts after a show ends but I can eventually get it on screen of to show up when I keep pressing it

Also: I honestly miss the removed controller functions. Speed up/rewind with triggerbutton.

I just learnt how to change media servers easily and before that it was easily the biggest pet peeve with this release (initially I thought i had to go into media servers to see other content, but I just realized if you press up on the categories you’ll get a list of available servers, super easy!)

I have yet to see anybody from Plex comment here… so I feel like we’re all just wasting our time complaining.

It’s all been said above by other users, but this is HORRIBLE.

The biggest issues for me is that my wife and kids can now not use this app.

Please somebody fork this app… Plex has lost it’s way.

No way to fork it as it isn’t open source.

I agree 100%
The new xbone plex app interface is garbage.
Terrible design

@konfuzed said:

“Wow, it’s like a CS major decided to half-ass replicate Netflix and not think about different user interfaces because it worked on their single dev environment. Might as well just swap to Netflix instead.”

hahaha yes. I mean, it’s still much-less-bad than what plex inflicted on us other FireTV users a couple months ago, but yeah, it’s like “oh let’s totally break the UI and also add some new completely different functional issues but maybe fix a couple functional issues no one was really complaining about anyway so we can claim that as a triumph to make the users love us”

UI gripes aside, this update seemed to break playback for me. After the update I can only play about 5 minutes of a movie before it stops and says “The video did not start playing in time”.

This update is such a spectacular an example of “smartest people in the room” syndrome I’ve ever seen. It’s bloody terrible, yet some group of Plex employees sat around and all had to agree that it’s wonderful. It’s not. It’s garbage. Bad UI, bad functionality, bad bad bad everything. I’m rejigging my media room now to avoid using my XBox for Plex, because it’s just utter crap. Who REMOVES features from an update? Seriously? Good God…Plex used to be fantastic and you are turning into another company that both dictates what’s best for its customers and disrespects them in equal measure. Can’t watch Plex remotely? Oh, Plex is down centrally. They decided that was great. Decentralize the authentication? Well, here’s some news channels you don’t give an eff about. Functional, if a bit slow Xbox client? We’ll speed it up by removing all usability! Plex has NEVER run faster on my Xbox, since I switched to Netflix and Emby exclusively. Roll this ■■■■ back. And don’t you effing dare “fix” android or Roku clients, because your design team is clearly incapable and incompetent.

I’ve never posted here before but have used Plex for about 8 years (maybe more).

I had to come and post my frustration as well. The xbox app’s UI is the worst change I’ve ever seen in an upgrade. I have lots of TV show seasons. Used to be it would show you what you watched last, you could hit B to back up a level and then move over/up to pick the next disc in the season.

Now I essentially have to walk all the way thru the clumsy menu every time (and hopefully remember what I was watching last). I am extremely unimpressed and if this is what I can expect on other devices (like my iPads), then I’ll be sure to stop any updates, because this is a real mess.

It may be pointless, but I am also very unhappy with the update. The old one worked pretty well but this is terrible in every possible way. It’s not intuitive at all. Finding what you are looking for can be a chore. And it’s just plain ugly. I really hope the other players are not getting updated. I will be looking for an alternative server if this abortion moves onto other platforms.

I agree it looks like Plex is no longer taking interest in our complaints, first 10 posts got a few questions asked by a “Plex Employee” on here but it died after apparently they weren’t getting any small feedback on how to tweak it, all in all just about every post has been someone who would rather just “downgrade” the app. I don’t know if they are following this threat, it’s too bad we don’t have a poll attached, but maybe if we all voice complaints here, the sheer fact that it stays up top and has the most views will come to their attention, if the unleash this on every device I can see many pass users decide to just go free version and many look to other alternatives.

I hate to be so negative about this as I have bragged on this service to any friend who could come close to comprehend having a local media server

There’s a big concept for businesses called “likelihood to recommend.” I used to be a Plex evangelist…I thought like AshTray 900 and wanted anyone remotely technical to use Plex. Now, with the anti-customer attitude that’s showing up more and more, I’m afraid I’m not recommending that anyone spend a cent on Plex, let alone move to it full time. What happened to this company?

I have had nothing but praise for Plex up to this point. But, this forum, reddit, and their own Facebook page are full of unhappy users. If they ignore that, it’s time for a switch.

luckily for I didn’t deinstall the other PLEX app and I have gone back to using that one. The old one doesn’t have me re-link to my account on every lanuch!

Noooo… my old PLEX app is now gone! - I had both for days… Guess better visit https://plex.tv/link again!

@sightpicture said:
Noooo… my old PLEX app is now gone! - I had both for days… Guess better visit https://plex.tv/link again!

On Xbox you can install both, but the old version will immediately say it needs to update, then it will reinstall the new version and put the other back into ready to install, that was the second wave. The first would let both run, this was acceptable, now it’s not

Third wave, the old Plex appears to be gone from my ready to install list, has anyone got it back on xbox??

Guess I don’t really care, in the process of getting sick of this version and firing up my trusty roku ultra, I found it now supports live tv from my tuner and outdoor antenna, so along with my media library I pickup 23 channels of DTV.

I’ve given up on Xbox for media applications now due to its Plex app, my roku is still great, if it gets so called “updated” I will be furious.

Maybe they have listened to us, maybe they have taken note and are working to repair the app in the xbox store, I know this isn’t an easy process with Microsoft, only time will tell.

EVERYONE PLEASE VISIT MY POLL HERE AND VOICE YOUR HONEST OPINION

Its anonymous.

forums.plex.tv/discussion/293850/poll-please-voice-your-opinion-on-the-new-plex-app-for-xbox-one#latest

Couldn’t agree more. Massive lover of Plex and bought the Xbox One based on the UI. This is possibly the worst upgrade in the history of the world of computing. I went from a feature rich amazing user interface to a year 10 student entry level school project submission. Clunky responses, terrible graphics, hanging screens…the list goes on. Seriously, what were you thinking??? I’m assuming this is a just a joke and they’ll release the actual app very soon. It’s making Playstation look very inviting. I basically just use Xbox for Plex…how can I use this terrible app? JUST FIX IT!!! Is 7 pages of hate enough for you? Give me back the old UI and sack the person that put this pathetic code together. Re-employ them as a janitor while they get some coding experience. I couldn’t sleep last night due to my anger over this change. I want the old UI back…PLEASE!!!

Seems like everything needed to be said was already expressed.
I’ve spent years of my life in computing and development, so I’m quite understanding about bugs and feature creep.
But at some point, can’t Plex Team sit around the table and ask themselves what constitutes Plex?
As a media player, as an organizer.

While there’s much to say about UI and UX, at which point do you consider that not having FF & REW is not part of core functionalities?
Subtitles for longer than a few minutes?
BTW, Moussa’s workaround toggling Off Direct Play and toggling On Direct Stream does not work…
Not to mention Plex Mix, which we Plex Pass user are specifically paying for, as it’s a limited feature.

Plex always masked things you didn’t have, why is it that it now must show Photos and Videos, if I have none declared in my Server, to populate them with items, from other Categories?

Why are the Devs answering that some functionalities are hard to add, when they were in from the very beginning, but just omitted on this release?
I understand new releases, new frameworks and rewrites from the ground up with new languages, but how could you loose basic core functions in the process?

And I’m not even a power user, my needs are limited.
I’ve never made a Playlist, never shared or been offered shares of remote Plex Server.
I’m your vanilla user, save for the fact that one in my household needs subtitles.
And it’s even broken for my simple needs.
TV Shows need to be restarted multiple times to get SRT support back, even following Moussa’s advices.
Upon ending a Show, cursor is lost.
You hear it moves but only get it back by going up, to Home.
When you finish a movie, ”Gifted” yesterday evening, you’re presented with pictures of actresses and actors, some with less than 5 minutes of screen time, to find in your Library, but now nowhere can you find who directed the movie.
I know I can filter by Director, but why isn’t the name present on the main screen, with the synopsis?

I’m confident, as there are many nice things, like general responsiveness, the clock with the ETA and many others.
But those are pluses.
Nice to have.
Why would anyone want to consider trading core functions with nice to have was a great idea.
Now, my confidence would be mightily enhanced if it was sorted quickly and if, in the meantime, the proposed workarounds were actually working…

As a side note, I bought that XBox One just for Plex.
Don’t have a single game for it.
So I tend to be somewhat peeved when every other platform does best.
Like Plex iPad or Plex Web, mirrored to my TV or connected via HDMI.
I was doing that before the XBox, the workaround should not be to do that again, for my wife to be able to see SRT longer than a few minutes.
New releases should not break the very essence of what the software is.
At its core, it should allow to find and play media.
I’m thrilled by everything else, but if it fails to do that, why put it Live?!

@PawBroon said:
Plex always masked things you didn’t have, why is it that it now must show Photos and Videos, if I have none declared in my Server, to populate them with items, from other Categories?

100% agree on this.

I understand new releases, new frameworks and rewrites from the ground up with new languages, but how could you loose basic core functions in the process?

I hope this doesn’t end like Mathcad computational software: it was rewritten from the grounds up years ago, each new revision of the “Prime” version improved some of the feature but still, ofter years of development and 4 major versions Mathcad Prime is not on feature parity with the old Mathcad 15…