Xbox One - Plex App Issues

Dev Community Apps & Creations
1

I don't know if I should be asking here or on a Microsoft forum but I figure I'll try for both.

 

So, I'm using the Plex App on my Xbox One and I get to the 'Welcome to Plex' screen which says 'Welcome to Plex - Plex Pass Preview, Microsoft Account Required - This application requires a valid Microsoft Account. Please sign into you Xbox One.

Now, I have an Microsoft account and a Plex Pass and it was working just yesterday but for some reason now even if I sign in it still tells me to log in so any ideas?

2

For me this happens when I try and access the Plex app before the xbox has signed me in.  Since I use the Kinect for visual sign in sometimes it takes a little bit more time.  If not I can usually force a sign in by moving up from the homescreen and selecting my account signing in.

3

Two things here that are very important and I will try and stay on topic. :rolleyes:

1) You need to sign yes thats important to get Plex or even pass to work. The XBOX requires that now for almost everything you do (Live Account).

2) I HOPE this helps all XBOX ONE users, for two weeks I had to sign in with a 4 digit pin my user name and password would not work. I deleted the app 7-8 times and reinstalled it cleared my history on my xobxone, everything. Nothing worked until I loaded the Plex app directly from my apps folder. In the past I was loading it from my Home screen. Having it pinned to my home screen does not work, I would always have to put in the 4 digit code. 

So I went to my apps folder and loaded it from there. I have tried it several times and it works without having to sign in or use a 4 digit pin. Lets hope it continues tomorrow it should, if not I will let you know.

Hope this helps :)  

4

@Vanguarde - after you are fully logged go the Plex app on the dashboard and hit the View button (2 overlapping rectangles) and go down to quit. This will restart the app and should pick up that you are logged in.

@Uncle Bobby - are you using the Xbox One app with more than 1 Xbox Live user? If so this is why you are getting the pin login so much. Check the sticky in the Xbox One forum to find out more about multi user. If this is not your issue: posting your issue there is more likely to get you results than here where most of the users and devs don't bother to look.

5

Thanks everyone for the help. Seems as if just signing in before I go into the Plex app is enough to make it work properly.

Anyway, thanks again.