I’ve started having a weird issue with MKV on the Xbox One - it keeps quitting at the same time. I enabled logging in the Xbox One Plex app, restarted the app, and have reproduced the issue.
Log is attached (issue happens at the end of log around the mark: Jul 22, 2015 22:37:31:381 [3144]). Please help! I fast-forwarded to about half-way through the MKV, resumed playing, and it quits at the same time. Every time. Resuming playback sends me right back to the beginning.
I’m also finding this starting to happen with Bluray rips of MKV (non-compressed) where they normally played fine.
@EnochLight If you create a sample file around that timestamp in the video does the issue still occur? If so could you post the sample file please. Thanks
@moussa.uk said:
EnochLight If you create a sample file around that timestamp in the video does the issue still occur? If so could you post the sample file please. Thanks
OK, so I created a 50 MB sample file in the exact area of the video that I am having trouble with (it’s about 2 minutes long). The sample file plays back fine, right through the scene, but the full file still crashes/stops playback at the key spot.
Now what?
I can still attach the sample file, but I’m not sure what good it will do if I can’t get it to replicate the playback stopping with just the 50 MB clip…
@Dom C said:
This is the most annoying thing about these video playback issues - so elusive!
If you can share the full video over a private message, we can try and repro with that. Sorry it’s such a pain.
Totally understand. Yes, I have no problem sending the full file - but it’s about 1.2 GB. Give me a day to upload it to a server and I can PM a link to whoever I need to. Should I PM you or moussa.uk?
Ok - this is the XB1 video playback choking on decoding the MKV. Does this file play fine when Direct Playing on other apps, like PHT?
I’m afraid at this point it’s likely it’s an MKV with some wrinkle the XB1 doesn’t like. How widespread is this issue in your MKVs and are they all from a similar source (ripped by the same program, for example?).
@Dom C said:
Ok - this is the XB1 video playback choking on decoding the MKV. Does this file play fine when Direct Playing on other apps, like PHT?
I’m afraid at this point it’s likely it’s an MKV with some wrinkle the XB1 doesn’t like. How widespread is this issue in your MKVs and are they all from a similar source (ripped by the same program, for example?).
Thanks @“Dom C” ; I was afraid of that. No - I don’t have many issues with any of the other MKV’s I’m playing back from this collection, nor do I have issues playing back this MKV via PHT. I did have a similar experience where MKV playback stopped on a Bluray that I ripped with MakeMKV (it was a large 39 GB file), but seems to have since began working fine.
Anyway, thanks for the investigative work - I realize this takes a bit of time out of your schedule. That said, it’s good to know that it’s the actual Xbox One choking and not the Plex app or PMS. Well, it’s kind of crappy to know but… well - you know what I mean LOL!
I am having the same issue as well. (Don’t mean to hijack your thread). On the Xbox Quality option I got the same issue on the “Original” setting. It would stop the MKV file at the same exact time. I then changed it the Quality below the Quality option and is working fine. Maybe you should try that and if it worked for you as well.
@E_nice said:
I am having the same issue as well. (Don’t mean to hijack your thread). On the Xbox Quality option I got the same issue on the “Original” setting. It would stop the MKV file at the same exact time. I then changed it the Quality below the Quality option and is working fine. Maybe you should try that and if it worked for you as well.
Greetings E_nice; thanks for the suggestion. Yeah, I think if I drop the quality of playback it plays through sometimes, but it’s unpredictable. At any rate, thanks for chiming in. Hopefully Microsoft will fix the issue at some future date.
IVe been getting this so much recently. I think its been since the MKV processing has been changed to the console rather than the server. Just watching a 20 min episode of rick and morty turns into a 40 minute sesh of having to find my place over and over again.
One work around I have found is to run the file through meteorite which fixes the MKV file errors. It just jumps past the broken bit… not ideal but a work around.
I had the same issue. Some of my MKVs were broken. They stopped at some point and handbrake kept quitting the job, too. I used MKVToolNix and simply remerged the file. Somehow this fixed the broken file. Whereas Meteorite didn’t work for me. It kept crashing. Maybe you want to google Orca’s MKV Fix Tool 1.2, too. It uses MKVToolNix.
@wrighty11 said:
IVe been getting this so much recently. I think its been since the MKV processing has been changed to the console rather than the server. Just watching a 20 min episode of rick and morty turns into a 40 minute sesh of having to find my place over and over again.
**One work around I have found is to run the file through meteorite which fixes the MKV file errors. It just jumps past the broken bit… not ideal but a work around. **
Thanks for this suggestion @wrighty11 - I’ll give Meteorite a try. I see it hasn’t been updated in several years - does it “just work”? Also, when it “fixes” the file, does it cause it to skip through the area Xbox has problems with even if you play it via VLC or PMS on your computer?
@OJHH said:
I had the same issue. Some of my MKVs were broken. They stopped at some point and handbrake kept quitting the job, too. I used MKVToolNix and simply remerged the file. Somehow this fixed the broken file. Whereas Meteorite didn’t work for me. It kept crashing. Maybe you want to google Orca’s MKV Fix Tool 1.2, too. It uses MKVToolNix.
Thanks @OJHH . I already have MKVToolNix but didn’t think to try it. When you say you “remerged” the file, can you explain the process? What did you do in MKVToolNix?
By hand you load the broken file into MKVToolNix, select the content you want to merge (you can also load multiple files to for example merge with subs) and hit the button. Orca’s MKV Fix appears to do more than that. I would give Orca’s MKV Fix a chance.
