@moussa.uk said:
@ohhidaniel have you tried starting the app with a different Xbox user as I described above?@AFailing UX changes are always being discussed, but our immediate focus is on getting the app to feature parity with the other apps!
I was finally able to get the app started as another user but even that took multiple tries and restarts.
@moussa.uk said:
@ohhidaniel have you tried starting the app with a different Xbox user as I described above?
I am having same problem with splash screen and spinning circle. I setup a new xbox user and logged in and was given a pin code. I set up and now and able to access library as new user
So how do we fix this if you donât have other users? I tried to add a guest user but the Kinect crap recognized me and wonât let me add one.
On Tue, Dec 1, 2015 at 10:50 AM -0800, âgarywellsâ forums+d172781@plex.tv wrote:
@moussa.uk said:
@ohhidaniel have you tried starting the app with a different Xbox user as I described above?
I am having same problem with splash screen and spinning circle. I setup a new xbox user and logged in and was given a pin code. I set up and now and able to access library as new user
You could turn off Kenect just until you get logged in the first time. Then turn it back on. 
Also have the same problem. App wonât start up and is stuck on the spinning wheel
Already tried to uninstall, reboot install it;
Already remove the xbox one link in media server and removed the credentials from plex.tv/users/edit.
Also tried to start it without being logged on, but no luck either.
None of it works.
Having to create a new user isnât a fix thought, Iâd rather not have to do a run around to access my media when it was working just fine before the update.
Iâm affected by this aswell. Nothing seems to help.
At first after update, plex failed to start giving me an internet connection error. So I restarted xbone. Than I got the endless spinner. Than I quit plex, and restarted the xbone again. Upon reboot it loaded up just fine.
My next step would have been to try uninstalling and reinstalling plex in between reboots.
Anyone got an issue with transcoding after the update, i have a synology NAS and the xbox one. Was watching a movie last night fine, gone to resart the the movie now uses 100% CPU. Wonder if somthing has happen to the native MKV playback as even a converted file for the xbox still seems to be using the transcoder. Let me know if you have the same issues. Cannot see a way to role back the app
Iâm experiencing the same issue as the others - the app is stuck at the loading screen.
Sorry some of you are experiencing problems with this. If you are seeing the issue please try running the app with a different XB1 user. You may need to create a new user to do this. If that still doesnât work, please let us know.
Weâre chatting to MS about how to resolve this - itâs a file access issue that we donât yet understand how/why it manifests. Apologies again.
Dom, any news on any isues with transcoding ? the file is the correct format so this should play native to the xbox one without transcoder hitting high CPU
@crazysteve2k - what are the details of the file? Audio/video codecs etc? Do you have âdirect playâ enabled in the settings? Thanks!
@âDom Câ Just noticed i can email direct, let me know if this information is good, i can see that @scotplex seems to be having the same issue below. Windows 10 fine, xbox one transcodes any file i drop at it
Format : MPEG-4
Format profile : Base Media
Codec ID : isom (isom/iso2/avc1/mp41)
File size : 7.49 GiB
Duration : 1h 59mn
Overall bit rate mode : Variable
Overall bit rate : 8 996 Kbps
Writing application : Lavf56.36.100
Video
ID : 1
Format : AVC
Format/Info : Advanced Video Codec
Format profile : Main@L4
Format settings, CABAC : No
Format settings, ReFrames : 1 frame
Codec ID : avc1
Codec ID/Info : Advanced Video Coding
Duration : 1h 59mn
Bit rate : 8 274 Kbps
Width : 1 920 pixels
Height : 1 036 pixels
Display aspect ratio : 1.85:1
Frame rate mode : Constant
Frame rate : 23.976 (24000/1001) fps
Color space : YUV
Chroma subsampling : 4:2:0
Bit depth : 8 bits
Scan type : Progressive
Bits/(Pixel*Frame) : 0.174
Stream size : 6.89 GiB (92%)
Writing library : x264 core 146 r2538 121396c
Encoding settings : cabac=0 / ref=1 / deblock=1:0:0 / analyse=0x1:0 / me=dia / subme=0 / psy=1 / psy_rd=1.00:0.00 / mixed_ref=0 / me_range=4 / chroma_me=0 / trellis=0 / 8x8dct=0 / cqm=0 / deadzone=21,11 / fast_pskip=1 / chroma_qp_offset=0 / threads=6 / lookahead_threads=1 / sliced_threads=0 / nr=0 / decimate=1 / interlaced=0 / bluray_compat=0 / constrained_intra=0 / bframes=0 / weightp=1 / keyint=250 / keyint_min=23 / scenecut=40 / intra_refresh=0 / rc_lookahead=10 / rc=crf / mbtree=1 / crf=19.0 / qcomp=0.60 / qpmin=0 / qpmax=69 / qpstep=4 / vbv_maxrate=12000 / vbv_bufsize=24000 / crf_max=0.0 / nal_hrd=none / filler=0 / ip_ratio=1.40 / aq=1:1.00
Menus : 0
Audio
ID : 2
Format : AAC
Format/Info : Advanced Audio Codec
Format profile : LC
Codec ID : 40
Duration : 1h 59mn
Bit rate mode : Variable
Bit rate : 714 Kbps
Maximum bit rate : 723 Kbps
Channel(s) : 2 channels
Channel(s)_Original : 6 channels
Channel positions : Front: L C R, Side: L R, LFE
Sampling rate : 48.0 KHz
Frame rate : 46.875 fps (1024 spf)
Compression mode : Lossy
Stream size : 608 MiB (8%)
Language : Japanese
Default : Yes
Alternate group : 1
Menus : 0
Any help would be great, this is a file that i used the new optimise function on the server, any file i try and play seems to be having the same issues
Steve
Creating a new profile resolves the issue, but only on the newly created account. The problem persists on my main account.
Would a factory reset of the Xbox resolve this file access issues of the current account? Just asking because its a matter of about 10 min for users that have all their games&apps on an external drive
same issue here, wait for the next update! now i stream my content with miracast from my HTC mobile device 
iâm having the same issue with the spinning wheel, reboot and reinstall wont work. donât have a second microsoft account to test it.
For anyone having the spinning circle problems, I not only reset my xbox but also the computer that has the plex server on it. Everything is better now. Hope that helps.
A couple isses.
I have noticed transcoding of video (h264) on XB1 from my Sinology DiskStation 1513+ server but direct play from my Windows 10 server. Both reference the same files. Both severs are running PMS 0.9.14.2, and both operating systems are fully updated. Frustrating because the NAS is not powerful enough to transcode. Issue did not exist for me before the XB1 Client update. Also, the DiskStation direct plays to my Roku 3 just fine.
I am not able to connect via companion if DiskStation is selected in my web browser. I can connect if I have selected the Win10 server. (Stays connected then if I switch back to DiskStation.) In any case, once a video is casted, the browser will continue to spin. The only way to get back is to close out, which then stops the video. Companion only seems to work properly if I first start the video on the XB1 and then connect the browser to the XB1.
Also a request:
Could the XB1 Client please look like other clients - i.e. much less orange? Thanks.
