Hi, Any help is greatly appreciated.
Recently (~2 months) I have been experiencing issues where when selecting a film from the Xbox One applications dashboard - it takes approximately 20 seconds for the picture and backdrop to load, during which time the controller / remote becomes unresponsive.
I don’t believe I had this issue previously - and have tried uninstalling / reinstalling the app on Xbox. I have no issues when using the web interface (by pointing at the IP, not plex.tv), nor do I have an issue when using with iOS (iPad and chromecast), or with my Android phone.
I have attempted to troubleshoot by cleaning bundles, optimizing database, emptying trash and performing a reboot.
My server is a Synology 1815+ NAS, and there is plenty of free hard disk space, and resources are hugely under-utilised (except when transcoding 1080p). There is a memory upgrade over stock, plenty of space on 4TB drives and an SSD for caching so I doubt this is related to a lack of resource.
The devices are interconnected by CAT 6E cables and a 1Gbit LAN across a good spec Asus router - although there is QOS on the network - the issue seems specific to films - as TV series work just fine - therefore I believe it’s either a bug - or an issue with my Agents.
I have stripped down to basics by selecting only Freebase on the library, and have disabled all options around cinema trailers (upcoming) and movie trailers. Oddly - even with all options on the library disabling trailers - I still get the icon and can browse a list.
It seems to me as though the film info page hangs while it waits for something, either populating a list of trailers - or downloading the background image and dvd cover.
I hope somebody can explain to me why it’s specific to Xbox One - and how to go about fixing it, as it’s rather killing the experience of browsing for a movie (and Ideally I’d like to have the movie trailers and option to have cinematic trailers as these are great plex pass features).
Thanks,
