After I updated my plex server to Version 0.9.12.18. Plex no long loads on my xbox one. Well i shouldnt say that exactly. The Plex logo pops up and then the little loading circle just keeps spinning and spinning and spinning. I have confirmed that I am able to use plex on my Android device as well as my chromebook and Multiple PCS.
Things I have tired…
Closing plex media server on my PC and relaunching it.
Ive done a hard restart on my Xbox one 2 times.
Has anyone else had this issue before?
Can you check if PMS is available from outside your network?
https://support.plex.tv/hc/en-us/articles/200484543-Enabling-Remote-Access-for-a-Server
@jrrdmchls1 said:
After I updated my plex server to Version 0.9.12.18. Plex no long loads on my xbox one. Well i shouldnt say that exactly. The Plex logo pops up and then the little loading circle just keeps spinning and spinning and spinning. I have confirmed that I am able to use plex on my Android device as well as my chromebook and Multiple PCS.Things I have tired…
Closing plex media server on my PC and relaunching it.
Ive done a hard restart on my Xbox one 2 times.Has anyone else had this issue before?
I’ve had quite a few issues with Plex randomly crashing on the server since this weeks updates. However if you’re taking part in the Xbox One preview, Plex won’t load at all, along with most of the other apps. I hope Microsoft sort this out -_-
PMS is availbile outside my home network over 4G lte. I dont believe i am taking part in the Xbox one Preview. I frequently use mutlitple apps. eg. Amazon instant video, you tube, ect…
Tonight i even went as far as uninstalling the Plex App and reinstalling. Still cannot load plex it just spins as if if the app is loading but never does.
Also I just did a complete network reboot In my home. router switch and modem. The problem does apper to be isolated to the XBOX One App.
I have been having the same issue for almost 2 months. I am unable to find as solution
@Nemo+Jones said:
I have been having the same issue for almost 2 months. I am unable to find as solution
Its really frustrating because it was working perfectly
Ok new update. I went into my PMS Devices tab. I removed all the logs for my XBOX one. This forced my xbox to have me renew my credentials. So I went to plex.tv/pin like it told me to. The plex app connected to my server. But all i see is a gray screen with the Plex Logo in the upper left and my server name in the right hand side. None of my media is showing up.
So now when i click on the drop down and choose my friends server I can see his media. When i click the drop down both of us have the little green lock symbol. I can see his stuff but i cannot see any of my stuff.
Are there any Moderators out there who can shoot my problem to the tech guys?
A wild guess: Did you try optimizing the database. This oddly helps in some similar cases.
Yup Plex is schedualed Optimize database every week. Its very strange I have been using the app ever since it came out for the XBONE. Just stopped working last week.
@jrrdmchls1 please can you enable logging and post the PMS ones up here. Hopefully that’ll show something.
where exactly are the logs found?
Debug here is the code it looks like im stuck in some kind of loop.
[
{
“type”: “info”,
“host”: “localhost:32400”,
“userAgent”: “Mozilla/5.0 (Windows NT 6.3; WOW64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/44.0.2403.157 Safari/537.36”,
“browser”: {
“id”: “chrome”,
“name”: “Chrome”,
“version”: “44.0”,
“webkit”: true,
“platform”: “Windows”,
“platformID”: “windows”,
“platformVersion”: “0”
},
“version”: “2.4.23”,
“primaryServerUrl”: “https://192-168-0-105.171d808e01c445948cd0edd9fa3f4d79.plex.direct:32400/”,
“primaryServerAuthToken”: true,
“username”: “jrrdmchls1”,
“cloudAccessToken”: true,
“userFeatures”: “pass, sync, cloudsync, home”
},
{
“type”: “navigation”,
“route”: “logs”,
“args”: [
null
],
“fragment”: “#!/logs”,
“time”: “2015-11-19T09:49:09.615Z”
},
{
“type”: “navigation”,
“route”: “settings”,
“args”: [
null
],
“fragment”: “#!/settings”,
“time”: “2015-11-19T09:50:17.374Z”
},
{
“type”: “navigation”,
“route”: “logs”,
“args”: [
null
],
“fragment”: “#!/logs”,
“time”: “2015-11-19T09:50:21.637Z”
},
{
“type”: “navigation”,
“route”: “settings”,
“args”: [
null
],
“fragment”: “#!/settings”,
“time”: “2015-11-19T09:52:48.017Z”
},
{
“type”: “navigation”,
“route”: “devices”,
“args”: [
null
],
“fragment”: “#!/settings/devices”,
“time”: “2015-11-19T09:52:49.288Z”
},
{
“type”: “ajax”,
“url”: “https://plex.tv/devices.xml”,
“status”: 200,
“headers”: {
“X-Plex-Product”: “Plex Web”,
“X-Plex-Version”: “2.4.23”,
“X-Plex-Client-Identifier”: “xzj5sb0etg25ipb9”,
“X-Plex-Platform”: “Chrome”,
“X-Plex-Platform-Version”: “44.0”,
“X-Plex-Device”: “Windows”,
“X-Plex-Device-Name”: “Plex Web (Chrome)”,
“X-Plex-Username”: “jrrdmchls1”,
“X-Plex-Token”: “TOKEN”,
“Accept-Language”: “en”
},
“responseLength”: 10031,
“time”: “2015-11-19T09:52:49.811Z”
},
{
“type”: “ajax”,
“url”: “https://plex.tv/devices.xml”,
“status”: 200,
“headers”: {
“X-Plex-Product”: “Plex Web”,
“X-Plex-Version”: “2.4.23”,
“X-Plex-Client-Identifier”: “xzj5sb0etg25ipb9”,
“X-Plex-Platform”: “Chrome”,
“X-Plex-Platform-Version”: “44.0”,
“X-Plex-Device”: “Windows”,
“X-Plex-Device-Name”: “Plex Web (Chrome)”,
“X-Plex-Username”: “jrrdmchls1”,
“X-Plex-Token”: “TOKEN”,
“Accept-Language”: “en”
},
“responseLength”: 10031,
“time”: “2015-11-19T09:52:49.811Z”
},
{
“type”: “navigation”,
“route”: “serverSettings”,
“args”: [
null,
null
],
“fragment”: “#!/settings/server”,
“time”: “2015-11-19T09:52:52.306Z”
},
{
“type”: “ajax”,
“url”: “https://192-168-0-105.171d808e01c445948cd0edd9fa3f4d79.plex.direct:32400/accounts/1”,
“status”: 200,
“headers”: {
“X-Plex-Product”: “Plex Web”,
“X-Plex-Version”: “2.4.23”,
“X-Plex-Client-Identifier”: “xzj5sb0etg25ipb9”,
“X-Plex-Platform”: “Chrome”,
“X-Plex-Platform-Version”: “44.0”,
“X-Plex-Device”: “Windows”,
“X-Plex-Device-Name”: “Plex Web (Chrome)”,
“X-Plex-Username”: “jrrdmchls1”,
“X-Plex-Token”: “TOKEN”,
“Accept-Language”: “en”
},
“responseLength”: 267,
“time”: “2015-11-19T09:52:52.421Z”
},
{
“type”: “ajax”,
“url”: “https://192-168-0-105.171d808e01c445948cd0edd9fa3f4d79.plex.direct:32400/accounts/1”,
“status”: 200,
“headers”: {
“X-Plex-Product”: “Plex Web”,
“X-Plex-Version”: “2.4.23”,
“X-Plex-Client-Identifier”: “xzj5sb0etg25ipb9”,
“X-Plex-Platform”: “Chrome”,
“X-Plex-Platform-Version”: “44.0”,
“X-Plex-Device”: “Windows”,
“X-Plex-Device-Name”: “Plex Web (Chrome)”,
“X-Plex-Username”: “jrrdmchls1”,
“X-Plex-Token”: “TOKEN”,
“Accept-Language”: “en”
},
“responseLength”: 267,
“time”: “2015-11-19T09:52:52.421Z”
},
{
“type”: “ajax”,
“url”: “https://192-168-0-105.171d808e01c445948cd0edd9fa3f4d79.plex.direct:32400/myplex/account”,
“status”: 200,
“headers”: {
“X-Plex-Product”: “Plex Web”,
“X-Plex-Version”: “2.4.23”,
“X-Plex-Client-Identifier”: “xzj5sb0etg25ipb9”,
“X-Plex-Platform”: “Chrome”,
“X-Plex-Platform-Version”: “44.0”,
“X-Plex-Device”: “Windows”,
“X-Plex-Device-Name”: “Plex Web (Chrome)”,
“X-Plex-Username”: “jrrdmchls1”,
“X-Plex-Token”: “TOKEN”,
“Accept-Language”: “en”
},
“responseLength”: 396,
“time”: “2015-11-19T09:52:52.423Z”
That is actually the log for Plex Web and not the actual server log. This support article tells you were you can find the various log files and what they are (Dom more than likely needs the Plex Media Server.log file): https://support.plex.tv/hc/en-us/articles/200250417-Plex-Media-Server-Log-Files
