Xbox One X Direct Play/Stream Impossible Buffering

Plex Players Gaming Consoles
1

Server Version#: 1.18.8.2527
Player Version#: Latest [?]

For some reason, I can not get the Xbox One X player to successfully play anything that can be Direct Play/Stream’ed. My internet connection to my server is 100% OK so that’s absolutely not an issue [can play ~20Mbps files].

When I play a media file w/ Direct Play and Direct Stream options checked on the Xbox, I get about 15 seconds of buffering, followed by 0.5 seconds of playback, and again and again, never actually successfully playing the video. However, as soon as I turn off the Direct Play and Direct Stream options, everything springs to life and the video chugs along happily even at original quality. This has happened with every video file I try to Direct Stream, with the usual videos being MKV and h264 8-bit 1080p.

I do not have this Direct Stream issue with Plex Web, Plex iOS, or Plex Apple TV, it seems to only be the Xbox One X player. I restarted the console and reinstalled the app to no available. It simply seems like the latest app version just can’t Direct Stream or Direct Play any files…

2

For some more info, here’s the information about one of the files that won’t play:

Media

  • Duration 54:37
  • Bitrate 4558 kbps
  • Width 1920
  • Height 1080
  • Aspect Ratio 1.78
  • Video Resolution 1080p
  • Container MKV
  • Video Frame Rate 24p
  • Audio Profile lc
  • Video Profile high

Part

  • Duration 54:37
  • File REDACTED
  • Size 1.74 GB
  • Audio Profile lc
  • Container MKV
  • Video Profile high
  • Codec H264
  • Bitrate 4558 kbps
  • Bit Depth 8
  • Chroma Location left
  • Chroma Subsampling 4:2:0
  • Coded Height 1088
  • Coded Width 1920
  • Frame Rate 23.976 fps
  • Height 1080
  • Level 4.0
  • Profile high
  • Ref Frames 4
  • Scan Type progressive
  • Width 1920
  • Display Title 1080p (H.264)
  • Codec AAC
  • Channels 2
  • Profile lc
  • Sampling Rate 48000 Hz
  • Display Title Unknown (AAC Stereo)
  • Codec SRT
  • Language English
  • Display Title English (SRT)

Most of my other files basically have similar if not identical specs to this.

3

i had similar issue
This was my fix (maybe it can help you)
1-Choose an episode or movie
2- play it
3- pause it
4- click the player setting option
5- go to quality try setting it to 1080p hd high 20mbs (or your top rate) if its on play original quality

I dont know why putting it to the max is better than the original quality for some reason…

4

Gave a few things like that a shot, but this didn’t help either unfortunately. At least not with Direct Stream enabled.

5

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