I have 3 local users using Xplay.
When I get that looping login where I click an icon and it just returns to the screen it doesn’t matter which user icon I click.
Since today Xplay on my LG C7 stops playing every movie or tv show after appr. 1 minute with the error web browser not supported, invalid video or corruption occured. Since Plex native app plays them fine (but sometimes buffers) i know it is not the files or Plex Server that is the problem.
What can i do to solve this? I already reset Xplay to default settings and reinstalled the latest version…
Great i reinstalled the app on LG C7 and am now in a PIN Link Loop… Damn not value for money @bublikoff
The problem is not that I dont want to fix issue. The problem is that LG has own view to the situation. Check my twitter account https://twitter.com/lgxplay
For the moment I for already more than a month trying to tell to LG support that there are some strange behaviour of webOS. But they again and again telling me that I should fix the app. But its not possible … for the moment the main reason they reject updates is that playback issue. But as actually the app is only GUI for system video/audio players I dont have influance to them. I can only “ask” them to play some URL. But they dont want and LG telling me that I should fix it before they accept an update. Its just a HTML app it does not have own media player. Ive created a video how I was able to catch the playback issue they showed me in QA testing event video … but they still insist that the ball not on LG’ side. I even made some extra test in webOS emulator … Ive troed to play video from non PMS … from regulat web server … from Internet.
Ive told them that I can catch this problem only on webOS 4.x emulator and there is no such issue on webOS 1.x emulator. They have started to telling me that they catch the same issue on webOS 1.x … isn’t a street magic? Here is a test case video Ive made for them https://www.youtube.com/watch?v=NZ1IoeuQYII
This video contains a method how was able to catch the issue … guess what did they told me? We are not sure that the issue is the same they showed to me on QA issue event video …
Here is this video https://www.youtube.com/watch?v=QusROBNcLi4
I can see RED spinning circle … RED means that app is waiting signal from system video player that vide meta data loaded … after it changes circle to orange color and waiting enouth data to start playback.
About PIN loop … I also tryied to ask them … what it could be … and no valuable infromation I got from them. I had to rewrite app to reduce using localStorage and sessionStorage api … as just stops writing data to TV memory … verison that in apps store usses those storages to store app state.
webOS started to behave strangely … and Ive no idea what is going on … and Ive no help from LG.
Just recently (today) I got a new mail from them … Ive wrote a quite long response to them … and attached app sources … If they are speaking that the issue on app’ side they could point me what should I change in it. But actualy it has no so mach changes (in playback starting procedure) acroding previous updates that QA acceppted before.
Ive told them if they are looking to remove the app from the apps store and will not help to resolve current situation I’ll publsh the whole store of cooperating with LG … since the XPlay project started … how did they removed it from apps store … and returnet it back … how did the stripe subtitles API functionality and etc and etc … Ive all screenshots … even a screenshot of my topic about subtitles which was removed from developers forum …
I do post some emails from them in my Twitter account …
I can try to move your account to full online version, just email me and I personaly try to move your Plex account to use online version which has all latest fixes. But according last probelms with it I can not garanty that it will work correcly. I was a bit fustrated after it stoped working after a week it was published to all users. Somthing went wrong on system level … and I had no idea what. For some users it works OK but some reported that it just stopped … what could goes wrong? I suppose that its some LG game they are tryng to play with me… I just have no other ideas … maybe only UFO?! There is no other things on app level as its just HTML app (page)
All i want is for things to be rolled back to the version that worked perfectly for years. You made all these changes, and every time i try to use the product, it simply does not work.
Until you can actually get a fully working version that is at the same quality as before, i think you should roll back to the product that was lean and mean and worked great!
My main concern is that you keep talking about your problems with LG. But that is something on your end. That happened because you insisted on releasing a new and large change all at once. If you had simply made tiny changes one step at a time, it would have been far less disruptive, and you likely could have caught, and rolled back, small issues very rapidly.
Like others here, i’ve found this entire experience very frustrating and unprofessional. I can understand making a mistake. What i don’t understand is why after many months, you don’t just undo the mistake entirely and start back at a point that is sane and safe.
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@Metasyntactic
@bublikoff
I agree totally with all users here wanting to role back to working old version and have to users interested in the non working version email u and update for them online !!
Please do that ASAP we want xplay working don’t care about new features that does not work
Also I have 8 users only 6 are shown what does lg has to do with that !?
What @bublikoff should have done if he wanted a new improved version was release a second app called Xplay 2 and charge for that separately and keep Xplay standalone and separate.
The way things have gone down leaves me baffled?
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LG did not allow me to release v2 as a separate version. Told me that it has similar functionality and can not be published as a separate app.
Just to highlight how hard to comunicate with LG and find the truth …
For those who dont read my twitter account. Today I had notifiactions that someone from LG is trying to play media from my test PMS. Hmmm … I thought its cool … maybe they will finnaly accept update. It was deep night here. After I’ve wake up Ive chacked billing system and found that this “someone” was using an OLD version for testing playback. Ive emailed them that they are propobly using wrong verwion for QA (in case it was QA team or maybe not) … I told them that correct versions are 2.715.501 and 2.715.502. But acording billing logs it was version 2.713.102.
And they have answered me … check this out … the answer is sooo briliant …
It looks like I had no looong emailing story during past month … and they did not check video how I catch the playback issue … nothing … it looks like just dont like the app and making artificial problems for the app to have ability to say … hey man … your app has too mach issue and we have to remove it from the apps store. At least Ive no more ideas why past few months the app cought soo mach problems that I can not fix on apps side … at least Ive no idea what it could be … And even shared app’s sources with them in hope that thay can point me where is the problem.
Just imagin the situation
Ive bought a PC with windows 10 on board … and created a web site … it was OK … I was able to open it in Microsoft web browser … but one day if I try to open my website Microsoft web browser just started hangs … Ive reported about it to Microsoft and they told me that the problem on my web site … will it be strange? I suppose Yes … In my opinion Microsoft web browser got some updates which breakes some standart functionality and does not works cirrectly now … and the problem should be fixed on browser side as web site uses the same functionality which used to work before web bowser was updated.
Odd and stupid LG behaviour …
I suppose that I’ll start spaming on public LG channels and accouns … like LG’s twitter account or somthing like this … start asking them when they finnaly accept that the problem on LG’s side
@bublikoff Or maybe you can help us with the pin loops and deliver an old and stable and already accepted Xplay version to LG? In the meanwhile you can discuss with them and Q&A on how to get the latest version published. This would help thousands of users who are now blocked by e.g. the pin loop like me. We are all payng customers for Xplay!
This was fixed … at least I hope it so. Ive changed app internal algorithm to reduce using system API which was used for storing app state. But past try I tried to publish it as fully online version the app cougth another strange webOS system behaviour … and Ive no ideas what it was excactly and I had to restore old version which was more or less stable.
If you want I can try to publish new bersion as online version for your Plex account. Or you can try to remove PIN code
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@bublikoff I do not know how to remove the pin code. I do not think this is possible. You can use a pin on the web acces of Plex, but on any player you need to identify. Since Xplay uses pin only and this is in a loop I need another solution. My user id is 133551-NL
Please publish the beta version. Thx in advance.
@bublikoff Can you try publishing the latest online version to my tv please and I’ll give it a try? 1574937-GB is my ID
Also, is there a way to be able to select the version to play for films in my collection that have multiple versions like you can in the official app? For example if I have both a 4k and 1080p version of a film
@bublikoff now I cant even install the xplay app. When I choose install the LG content store states app not installed try again. …when I tried before to start xplay I was again in pin loop. I saw the app was updated yesterday but it did not help.
After many tries I managed to reinstall xplay …it now seems to be working again now😁 thx @bublikoff
@bublikoff
Sir I read your posts and only explanation is your in a circle of talking to yourself and not even listening to your customers
WE ARE NOT INTRESTED OF LG PROBLEMS
WE CAN NOT DO ANYTHING ABOUT IT
WE WANT THE OLD VERSION BACK UNTILL U SOLVE YOUR PROBLEMS IF YOU WILL EVER SOLVE THEM
IS THAT TOO MUCH TO ASK !?
We payed for an app that was once working !!!
Dude, speak for yourself. I know it is easier for me to say because I do not have any problems with the app, but it is good reading about the ongoing miscommunications he has with LG. As far as I understand he is trying to get everything fixed but keeps running into a slow and not cooperating LG team. How frustrating it must be to want to fix the problems but to be dependent on others who keep making mistakes. The dev is trying. Perhaps we should send emails to LG to wake them up and get them into some serious action.
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What’s the version of your app now? Is everything working fine for you now… resume function, logging, “Aw, Snap! Something went wrong” error?
March 9 th version i dont know. Latest beta. All is working!
Intersted position … maybe that is why I stopped answering here?!
People think that Ive a backdoor to the apps store and can push and get back app at any time.
Ive told many times that getting back to old version or keep current will not resolve some main problems. LG will still telling me that the app has playback issue … v1 or v2 it does not matter. Both versions is using system video player using html tag VIDEO for video playback and AUDIO tag. The app is just UI for those players.
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In case that some of you have twritter account … It would be nice if you support my twitter posts about position this situation. Ive linked some LG public accounts to the discusion. They have rejected my last try to publish update. And accoding to my logs they did not even try to start version Ive pushed as an update. They tried to play using old version … current version from apps store
