"Your changes could not be saved." Again (edit metadata)

Plex Media Server Metadata & Adding Files
1

Version 1.41.3.9292
Running in docker, privileged
file/folder permissions are fine

I’ve seen this reported over and over again since 2016 (at least) and never a solution. Once again, I’m unable to manually edit the metadata settings. When I hit save it just barfs “Your changes could not be saved.” Please don’t suggest that I should be automatically setting the metadata. That doesn’t help with Collections or Labels or changing the posters. Nothing will save. It hasn’t always been this way so I suspect someone pushed some code that broke it. I don’t have much faith that anyone who can fix it will pay any attention here but figured I’d give it a shot.

Here’s the last report of this happening as far as I can tell:

2

Can you please grab the server’s DEBUG log files (ZIP) and attach it?

In most cases, the problem with being unable to save changes is a DNS blip.
In other , less common, cases, there is minor damage to the Databases or weird permission problems.

4

It’s been several days now, across several reboots of clients and several restarts of the Plex docker. Also, since Dec 8th, no new TV shows are showing up in the library. I have confirmed they are in the season folder just like normal so I suspect, like you suggested, a database or permission problem (all of the sudden). Also, all recent episodes won’t play with a playback error. Older episodes play. There are a lot of things having problems now.

I’m hesitant to leave logs up here. There seems to be a lot of information in them. Any other way of getting them to you?

Edit: I searched for one of the shows I’m having trouble with and see this error
Dec 13, 2024 21:57:10.748 [23092945849144] ERROR - SQLITE3:0x80000001, 11, statement aborts at 184: [update metadata_items set updated_at=null,guid=?,hash=? where id=?] database disk image is malformed
Dec 13, 2024 21:57:10.748 [23092945849144] ERROR - Exception inside transaction (inside=1) (/home/runner/actions-runner/_work/plex-media-server/plex-media-server/Library/MetadataItem.cpp:3923): sqlite3_statement_backend::loadOne: database disk image is malformed
Dec 13, 2024 21:57:10.748 [23092945849144] ERROR - Exception assimilating media item in Day of the Jackal, The/Season 01: sqlite3_statement_backend::loadOne: database disk image is malformed
Dec 13, 2024 21:57:11.004 [23092945849144] ERROR - SQLITE3:0x80000001, 11, statement aborts at 11: [SELECT idx, start_block, leaves_end_block, end_block, root FROM ‘main’.‘fts4_metadata_titles_icu_segdir’ WHERE level = ? ORDER BY idx ASC] database disk image is malformed

5

OK I think I fixed the problem. I simply stopped the docker, restored a database backup file from just before the date of the last show added to my libraries, set the permissions and owners of the sqlite3 db file and restarted the docker. I tested setting some metadata and did a file scan for library updates and I’m seeing new episodes again. I think all is right with the world again, all thanks to ChuckPa :wink: Thanks for responding. You got me heading down the right path.

6

Dec 13, 2024 21:52:38.305 [23093011348280] ERROR - [Req#a51f6/Transcode] Error creating directory “/dev/sham/plex”: Permission denied

If you want to use memory, it’s /dev/shm.
You will also need to pass through the real /dev/shm into the container for this to work.

Don’t reference a subdirectory. PMS will create as needed.

When you reference it, it must already exist (which it won’t)

7

This topic was automatically closed 90 days after the last reply. New replies are no longer allowed.