Your connection to the server is not fast enough to stream the video

[lacer]

Server Version#:1.41
Player Version#: 8.42
<If providing server logs please do NOT turn on verbose logging, only debug logging should be enabled>
Setup:

• m4 macmini
• Gigabit switch (tried with or without internet same result)
• appletv 1080p
• cat6
• external drive USB 3 connection to Macmini
• 1080p video

appletv message: “Your connection to the server is not fast enough to stream this video. check you network or try a lower quality.”

what could be the problem.

update:

• appletv plex app 8.42
• media on internal ssd drive.

[SE56]

Hi, there a couple things you can try as my set up does not exhibit this issue

Firstly make sure you using a fast DNS in your Router. Example 1.1.1.1 or 8.8.8.8. Also manually set up ATV the same rather than using Automatic. It would also not hurt updating your Mac mini DNS defaults and your TV DNS.

Secondly make sure you add to your Servers Network settings like the Following. (Router address /24) so it removes authorization requirements. Make sure to Save

Once complete Restart everything including the Router.

Cheers

[lacer]

With or without the router the same issue. I have eliminated the router completely. Meaning I just connect the MM & ATV on the switch the message is the same when playing the media. Even after I’ve added the removed authorization requirements.

why is plex struggling?

File details

Format :	Matroska
Format version :	Version 4
File size :	1.48 GiB
Duration :	1 h 39 min
Overall bit rate :	2 128 kb/s
Frame rate :	23.976 FPS
Encoded date :	2024-10-01 19:57:30 UTC
Writing application :	mkvmerge v87.0 ('Black as the Sky') 64-bit
Writing library :	libebml v1.4.5 + libmatroska v1.7.1
Video

ID :	1
Format :	HEVC
Format/Info :	High Efficiency Video Coding
Format profile :	Main 10@L4@Main
Codec ID :	V_MPEGH/ISO/HEVC
Duration :	1 h 39 min
Bit rate :	1 836 kb/s
Width :	1 920 pixels
Height :	808 pixels
Display aspect ratio :	2.39:1
Frame rate mode :	Constant
Frame rate :	23.976 (24000/1001) FPS
Color space :	YUV
Chroma subsampling :	4:2:0
Bit depth :	10 bits
Bits/(Pixel*Frame) :	0.049
Stream size :	1.27 GiB (86%)
Default :	Yes
Forced :	No
Audio

ID :	2
Format :	AAC LC SBR
Format/Info :	Advanced Audio Codec Low Complexity with Spectral Band Replication
Commercial name :	HE-AAC
Format settings :	Explicit
Codec ID :	A_AAC-2
Duration :	1 h 39 min
Bit rate :	288 kb/s
Channel(s) :	8 channels
Channel layout :	C L R Ls Rs Lw Rw LFE
Sampling rate :	48.0 kHz
Frame rate :	23.438 FPS (2048 SPF)
Compression mode :	Lossy
Delay relative to video :	31 ms
Stream size :	206 MiB (14%)
Language :	English
Default :	Yes
Forced :	No
Text #1

[SE56]

It’s phones home initially to the Mother ship

[lacer]

But if it doesn’t have a connection to the internet it seems to still work. So what other issue can it be? the network is gigabit switch. isolated gigabit MM, gigabit ATV.

[krts]

Same problem. Worked for years now nothing.

[b1ggi]

Same here

[lacer]

I’ve isolated the issue to the appletv plex app, the update Is causing the issue. The only thing that was updated was the plex app. Nothing else TVOS was updated. Major Bug: Direct play vs Transcode Inconsistency ATV app - #22 by lacer

[Antigravity_83]

Experiencing same issue here.

Files play back fine on mobile, pc, mac all on the same network but won’t playback on Apple TV. Says “server not fast enough” blah blah

Have noticed switching to “old player” fixes the issue - but then there’s no audio sync adjust and because of Plex audio lag, it’s just as useless.