Whenever I try to edit movie information using the pencil icon, I make the changes, hit “save”, the spinney thing goes around for a while, and then “Your changes could not be saved” appears. I have tried editing 1 movie at a time, several selected together, TV shows, whole libraries… No edits are being saved. I’m wondering if somehow I am not signed in as administrator or if someone knows about a glitch that I might be able to fix. This is VERY annoying as I can’t keep my library up-to-date with collections, genres, etc… Any thoughts or suggestions? Thanks.
Well you can try to from task bar where the server icon is exit the server, Then on the desktop or start menu right click the plex server and choose from that menu to run as admin. It might help…Also after running a scan library wait till the whole thing stops then run the scan again and wait about 10 mins then try to edit the name and info make sure the area you edited has turned the gray box on the left to orange that locks it to keep the changes then hit save and check. Best i can tell you it worked for me. Reason was some times the scan is still scanning in the background and wont recognize the changes yet.
Check your avatar image in the top right of Plex Web. Is it showing you the correct image for your admin?
If the changes are not saving, it can be either a problem with your database (try to optimize the database and see if it completes) or something with your web browser (try another browser or try in private/incognito mode).
I am getting this a lot now when trying to edit data on a mistakenly identified movie. Yes admin account.
I’m having the same problem. I can’t save changes in the metadata and I’m the admin user.
Try disabling any web browser add-ons.
Also worth checking for database damage:
- activate debug logging (not ‘verbose’!)
- quit Plex Server
- wait 1 minute
- start Plex Server
- wait 5 minutes
- fetch log files and attach them here
Or inspect them yourself. Take a look at the Plex Media Server.log file and seek for messages about database corrupt or malformed.
If you find these, you may have to repair your database.
https://support.plex.tv/articles/201100678-repair-a-corrupt-database/
I’ve found that in my case this movie is the issue.
It is not matched whatever I try and I can’t save the metadata manually.
It’s not a series, it’s a 2 hour movie.
That’s because it’s not a movie.
It is a tv show. So it belongs into a tv show library.
I’ve got it in my Movie library named:
XIII (2008).m4v
And I use The Movie Database agent instead of the Plex Movie agent.
Here’s the entry in the Movie Database’s web site:
Even on TMDB it is a tv show.
I know. I don’t know why it worked. I didn’t pay attention when I bought it. Hadn’t ever heard of it and just thought it was a movie. Must’ve been the mini-est of mini series.
