I am receiving the following when I try to Save Changes to the settings in Plex/Web.
This error only occurs if I am trying to save settings while using the hostname of the server (http://plexserver.home.local:32400/web/). If I use the IP instead of the hostname, it will save without issue. There is another topic over here, but we are utilizing different PMS versions, so I think it is a web issue.
I am running PMS v0.9.9.10 and Plex/Web 2.1.8
I also created a related topic here in the Plex Media Server -> Linux forum (though it now seems like it belongs here instead)
You are correct, it only happens if you use the server name instead of the IP address in the URL. It's probably caused by the recent Web UI update as it never occurred until now. Interestingly, I've only noticed it happening in Chrome and not IE.
Do you also see a new Devices section under Settings when using the server name in the URL too?
These are only with server settings, correct? Could you restart your media server and enable verbose logging in the web settings (click Show Advanced and then Debug and change the Debug Level to Verbose), then refresh the app and reproduce the error. After you have reproduced the error, you can either follow the link in the description for the debug level setting or manually change the url to #!/logs in order to see the web logs. Copy and paste them to share them with me and also grab your Plex Media Server log and share that as well.
Regarding the Devices section, you would only see that if you are signed in to your Plex account in the app.
I have a similar issue on Mac, running Safari 7.0.3, OS 10.9.2, Plex MS 0.9.9.10...
I've found that I can save changes to Plex MS if I'm accessing it via http://192.168.X.XX:32400/web/index.html, but not via http://127.0.0.1:32400/web/index.html
X = just for privacy :)
Same issue for me. I'm using Plex server 0.9.9.7 on Ubuntu 14.04. Accessing Plex Web via hostname I cannot save changes, accessing via IP address I can.
Same here.
Server 0.9.9.7 windows 7.
Accessing via Chrome from a Mac on the LAN, I get "changes can not be saved". Accessing via Firefox from the same computer to the same server URL, it works fine. The address I am loading is:
Have the same error, running Plex on an Ubuntu 14.04 server, accessed via Windows 7 Chrome. When I use Firefox it works just fine.
I've been having this problem for a little while now, I'm accessing PMS via an internal static IP, which is the IP of the computer I'm logged into and run PMS on.
Arch Linux 64
Web v2.1.12
Server 0.9.9.10
PlexPass package
**Edit: Interestingly enough I'm the exact opposite of everyone, it works when I use the loopback address and not my internal static IP! WTF?!**
I'm having this issue right now! I can't get it to save.
See Post #3 above from the Plex Team
Related diagnostics support pages:
Reporting Issues with Plex Media Server and Plex Media Server Logs
Nothing new. Plex... the never ending troubleshooting platform.
Have the same issue. Using DNS name, either internally (localhost), or a ddns name pointer, and get the same issue. Using the ip, either internally or externally, and there is no issue saving settings.
Hi,
I had the same issue, but once I accessed Plex using the IP address it all cleared up.
It may be a javascript/CSS cache problem on your browser. Try hitting the "refresh" button a few times.
My 2 cents....
This error only occurs if I am trying to save settings while using the hostname of the server (http://plexserver.home.local:32400/web/). If I use the IP instead of the hostname, it will save without issue.
Oh man. Thanks. This worked for me, changing from localhost to 127.0.0.1 seemed to work fine for me.
I have just noticed the exact same problem,
I follow the URL http://192.168.1.250:32400/manage/index.html#!/settings/server and make changes and get the message
Your changes could not be saved.
I tried enabling verbos loging to no avail.
I'm running Ubuntu Linux 12.04.04 with Plex Version 0.9.9.12
If you would give me the bash commands I'll happily log issues for you.
Regards
Dave
Hi!
For me the problem is exist only in chrome.
When using IE I can save the settings.
Having the same problem here.
In my opinion, if a programmer could take the time to write the error message, then he should take the time to fix the problem. This smacks of incompetence.
Using numeric IP, have tried reloading, etc, nothing seems to fix it.
Having the same problem here.
In my opinion, if a programmer could take the time to write the error message, then he should take the time to fix the problem. This smacks of incompetence.
Using numeric IP, have tried reloading, etc, nothing seems to fix it.
The error is quite generic,
I don't think it is incompetence or laziness.
It just looks like the data for saving is being taken from the cache.
as Morpheus133 says it does work under IE just means that a clean cache clears the issue.
A possible solution could be clearing the cache before entering the settings screen, or try logging out and in..
I've had old servers show up in my plex list, relogging fixed that issue.
I've had the issue for a while and can't seem to get it to work either. I've even installed the latest 0.9.9.13.
I've had the issue for a while and can't seem to get it to work either. I've even installed the latest 0.9.9.13.
Did you try with different browsers?
yep, I just installed Plex Media Server 0.9.9.13
No change, still won't save.
Chrome only!
