QNAP: Plesk Not working each day 16.30

Plex Media Server NAS & Devices
1

Hi

Since I have installed Plex on my QNAP TS-563, each day plex is stop working on 16.30 o clock. After this, I must stop Plex and start it again. After this it works for next day.

I hope you can help me.

QNAP don’t show me a log at this time.

2

You could look at the Plex Logs (Settings > Server > Help > Download Logs).
As it’s such a stable pattern… is there anything changing around that time? – e.g. your router assigning new IP addresses every day
What are the actual symptoms of your Plex going down? Can you no longer access the server remotely / in your network, via a client / on that machine itself through Plex Web…?

3

Hi

Here you have two logs: The first are from 20 april, and the second from today after restart

As it’s such a stable pattern… is there anything changing around that time? – e.g. your router assigning new IP addresses every day
No. Nothing. I have a second server for an other subnet and this work (Synology nas)

What are the actual symptoms of your Plex going down?
My audiobook is stop playback. I can’t connect from ios three different IOS Device

Can you no longer access the server remotely / in your network, via a client / on that machine itself through Plex Web…?

  • I can access with VPN to my home network (so internet connection is ok)
  • From my home connection I can connect to my NAS
  • From my home Connectionon Nas Administration, I can not connect to Plex or Plex Web from the QNAP

After stop and start, all works

4

Here you find the second log

5

If I may jump in?

It starts locking up here. notice the 401 http return code (Forbidden).

Apr 20, 2018 16:35:43.586 [0x7fe778bff700] DEBUG - HTTP 200 response from GET https://plex.tv/servers/c3180754504fccf761a83d107638b860b9cb8be5/access_tokens.xml?auth_token=xxxxxxxxxxxxxxxxxxxx&includeProfiles=1&includeProviders=1&unknownToken=xxxxxxxxxxxxxxxxxxxx
Apr 20, 2018 16:35:43.609 [0x7fe778bff700] DEBUG - MyPlex: updating with 111 access tokens
Apr 20, 2018 16:35:43.612 [0x7fe778bff700] DEBUG - Auth: authenticating user as guest
Apr 20, 2018 16:35:43.612 [0x7fe778bff700] DEBUG - Request: [1XX.1XX.2XX.158:42026 (WAN)] GET /:/timeline?bufferedTime=0&duration=293928&key=%2Flibrary%2Fmetadata%2F65342&location=cellular&playQueueItemID=1024&ratingKey=65342&state=paused&time=0 (3 live) TLS GZIP Signed-in Token ()
Apr 20, 2018 16:35:43.614 [0x7fe778bff700] DEBUG - Completed: [1XX.1XX.2XX.158:42026] 401 GET /:/timeline?bufferedTime=0&duration=293928&key=%2Flibrary%2Fmetadata%2F65342&location=cellular&playQueueItemID=1024&ratingKey=65342&state=paused&time=0 (3 live) TLS GZIP 0ms 338 bytes
Apr 20, 2018 16:36:08.346 [0x7fe76d447700] DEBUG - Sync: uploadStatus
Apr 20, 2018 16:36:16.664 [0x7fe76d447700] DEBUG - PublicAddressManager: Obtaining public address and mapping port.
Apr 20, 2018 16:36:16.665 [0x7fe7713ff700] DEBUG - PublicAddressManager: Obtaining public IP.
Apr 20, 2018 16:36:16.665 [0x7fe7713ff700] DEBUG - HTTP requesting GET http://plex.tv/pms/:/ip
Apr 20, 2018 16:36:16.773 [0x7fe7713ff700] DEBUG - HTTP 200 response from GET http://plex.tv/pms/:/ip
Apr 20, 2018 16:36:16.773 [0x7fe7713ff700] DEBUG - PublicAddressManager: Got public IP from http://plex.tv: 2XX.1X.1XX.7X
Apr 20, 2018 16:36:28.784 [0x7fe7713ff700] DEBUG - NAT: UPnP, getPublicIP didn't find usable IGD.
Apr 20, 2018 16:36:38.787 [0x7fe7713ff700] WARN - NAT: PMP, timed out waiting for response.
Apr 20, 2018 16:36:38.788 [0x7fe7713ff700] DEBUG - MyPlex: Last published value didn't change, we're done.
Apr 20, 2018 16:46:41.099 [0x7fe778bff700] DEBUG - Auth: Refreshing tokens inside the token-based authentication filter.
Apr 20, 2018 16:46:41.099 [0x7fe778bff700] DEBUG - HTTP requesting GET https://plex.tv/servers/c3180754504fccf761a83d107638b860b9cb8be5/access_tokens.xml?auth_token=xxxxxxxxxxxxxxxxxxxx&includeProfiles=1&includeProviders=1&unknownToken=xxxxxxxxxxxxxxxxxxxx
Apr 20, 2018 16:46:41.397 [0x7fe778bff700] DEBUG - HTTP 200 response from GET https://plex.tv/servers/c3180754504fccf761a83d107638b860b9cb8be5/access_tokens.xml?auth_token=xxxxxxxxxxxxxxxxxxxx&includeProfiles=1&includeProviders=1&unknownToken=xxxxxxxxxxxxxxxxxxxx
Apr 20, 2018 16:46:41.473 [0x7fe778bff700] DEBUG - MyPlex: updating with 111 access tokens
Apr 20, 2018 16:46:41.476 [0x7fe778bff700] DEBUG - Auth: authenticating user as guest
Apr 20, 2018 16:46:41.476 [0x7fe778bff700] DEBUG - Request: [17X.XX.2XX.1:17884 (WAN)] GET / (5 live) GZIP Signed-in Token ()

Something is clearly hitting it around 16:30. It might be the WAN DHCP address refresh disturbing it because at 16:36 PMS detects the change and goes for a new Public IP update. Yes, kinda out there but i’ve seen crazier.

If you have 1.12.2 available, I suggest installing on top of the existing 1.12.3 (preserves your library) and making a comparative test.

6

Only other thing I could think of is if this is a shared Internet feed, is someone getting online around that time (kids getting home from school, etc.) and hitting something like an Xbox, etc.?

7

I have installed the newest Version. And at this time, no other user are connected to the network (only 2 for Plex), and on this Time tv, consoles or so don’t have connection to network, and no backup or nas processe or so is working at this time.

8

Do you think the firewall is missconfigurated? I have only allowed 32400 TCP

9

ok. Its not a firewall problem. On a synology NAS it works, on a other QNAP it works. I think the Problem is Plex with QNAP TS-563. All other connections on the QNAP TS-563 is working without any problem

10

I just had to roll back from QTS 4.3.4.0551 to 4.3.4.0435

What version are you using and at what version did this problem start?

11

4.3.4.0551 on both qnap. So I will test for two Days if I has the problem on both QNAP. Is your problem solved with downgrade?

It‘s correct. The first NAS had a older Version, But Inhave updated.

12

My issue was resolved by downgrading to 4.3.4.0435 (previous version).
After downgrading and moving 30+ TB of data later, no errors have been reported

I have completed a full write-up for QNAP and submitted it with the ticket.

13

@ChuckPA said:
My issue was resolved by downgrading to 4.3.4.0435 (previous version).
After downgrading and moving 30+ TB of data later, no errors have been reported
Today I had the Problem again. So I had downgraded.
Why you have moving 30+ TB of data? After a Downgrade, a NAS don’t lost the settings and Data

Why you take 4.3.4.0435 and not 4.3.4.0516?

@ChuckPA said:
I have completed a full write-up for QNAP and submitted it with the ticket.
Great. Thank you. Has QNAP send a feedback?

14

@ChuckPA said:
My issue was resolved by downgrading to 4.3.4.0435 (previous version).
After downgrading and moving 30+ TB of data later, no errors have been reported

I have completed a full write-up for QNAP and submitted it with the ticket.

@ChuckPA is there any update on this QNAP ticket? I’m seeing this as well.

Thanks