Server Version#: PlexMediaServer-1.23.3.4706-f48049cad-x86_64
Player Version#: Any device, Mobile phone, Tablet, Android TV devices running any version
QNAP NAS Model: TS-453 Pro x86_64
QNAP NAS FW Version#: 4.5.3.1697 (11/06/2021)
Since the last upgrade to 1.23.3.4706-f48049cad-x86_64 I´m having issues to run stable PMS in my QNAP NAS.
The APP appears as started, but I can´t reach it from my LAN devices. If I try to open https://LAN-IP:32400/web/index.html# it says Unable to connect.
If I open https://LAN-IP:32400/web/index.html# from Hybrid Desk Station (Firefox) I can open the Plex page but only show me the libraries available of other PMS that I´m running in my Network. The current one, which is running in my NAS, shows me all the libraries as “PMS_Server_Name is currently unavailable” message.
It appears like it´s a PMS issue since there isn´t any problem with the other services that I´m running in my NAS. Just only with PMS.
Keep waiting your comments.
EDIT: I´ve tried to reboot the NAS. After that, I see the PMS again reachable for a while… but after some time goes back to be unreachable. This time I´ve activated the collection of logs. I´ll restart again the NAS and I´ll attach them.
I think I´ve found where the problem is…
Seems like everytime my music library is scanned PMS reach a point where appear unresponsible.
I´ve attached the new logs Plex Media Server Logs_2021-06-20_09-55-33.zip (3.4 MB)
DEBUG logging is turned off (Default is ON, VERBOSE = OFF)
SLOW QUERY on the database (turned off database optimization ?)
Jun 20, 2021 11:29:23.866 [0x7fa778e91b38] INFO - AutoUpdate: no updates available
Jun 20, 2021 11:29:26.403 [0x7fa779858b38] WARN - SLOW QUERY: It took 230.000000 ms to retrieve 13 items.
Jun 20, 2021 11:29:29.994 [0x7fa77993eb38] WARN - SLOW QUERY: It took 550.000000 ms to retrieve 50 items.
Jun 20, 2021 11:29:37.049 [0x7fa7798bbb38] WARN - SLOW QUERY: It took 210.000000 ms to retrieve 1 items.
Jun 20, 2021 11:29:38.296 [0x7fa7798bbb38] WARN - SLOW QUERY: It took 360.000000 ms to retrieve 1 items.
Jun 20, 2021 11:29:41.231 [0x7fa77993eb38] WARN - QueryParser: Invalid field 'sectionID' found, ignoring.
Jun 20, 2021 11:29:41.231 [0x7fa77993eb38] WARN - QueryParser: Invalid field 'contentDirectoryID' found, ignorin
Database queries should be 200-300 results / 10 milliseconds.
After run again PMS in the NAS I´ve noticed that there is a new version fixing some issues related with Music section:
Version 1.23.3.4707
New
(Library) Add ability to sort things randomly.
(Music) Add "artist last played" field.
(Music) Add popularity as a new track sort field.
(Music) Allow periodic music refresh to perform metadata upgrades.
(Music) If a single directory appears to have multiple albums, match them all.
(Music) Support for 'releasetime' tags in FLAC to give precise release dates.
(Search) Ability to search for track artists.
Fixes
(DVR) Scheduling sports team subscription would cause server to crash. (#12768)
(Jobs) The server could get into a state where it no longer processed media index files until the next restart (#12698)
(Library) Changes to local metadata wouldn't be detected automatically for movies and episodes using the Plex agents (#12700)
(Music) Improvements to Smart Shuffle to improve diversity.
(Music) Use style radios over genre unless the library has genres coming from tags.
(Photos) Photos with geolocation metadata failed to load.
(Preferences) Fix temporary preferences.xml files on Windows (#12718)
(Preferences) Use international time format for hours of day preferences (#12664)
(Radio) Play queues could end up repeating in some rare cases.
**(Scanner) Certain music files could cause a crash during scanning.**
(Search) Improve searching for exact matches.
I´m going to try to install it to see what happens… Unless you don´t allow me yet.
Hi,
Installed Version 1.23.3.4707. This time scanning Music librarie doesn´t get PMS unresponsible.
There is also a new version today:
Version 1.23.4.4712
New
(Transcoder) Improved audio quality when encoding AAC (#12743)
Fixes
(Debian) Nvidia hardware transcoding could fail on some system configurations
(PlayQueue) Server would sometimes play the wrong episode when show contains specials with no air date (#12758)
(Transcoder) Transcode sessions using NVDEC for video decode could use excessive amounts of GPU memory (#12765)
The server could become unresponsive after certain play queue operations (#12749)
I’m having the same problem (Since last update) wich occur each times i try to update my music library. Restarting the whole NAS is the only way to get it running again. Is this a known issue?
it seems i found out the issue. i was having the same issue with my PMS on my QNAP. i thought it was a bug in the latest update. did a downgrade installed an older version of the PMS. still had the same issue. rebooted my QNAP same issue. then finally , i tried to open in edge and chrome. logged in without any issue. so it would seem that the lastest FireFox has an issue with PMS. because even if could not log in, all my multimedia devices could access plex without issue. hope this helps.
