Hauppage tuner not being recognized by plex

well to add to this thread as I’m in the same or at worse simular situation
I’m running Windows 10 and have the internal dual tuner from Hauppage the WinTV HVR-2215 tuner
and am running Plex Server Version 1.7.2.3878 and have the full plexpass account
and I too have the problem where it can’t find my digital tuner device
just keeps looking after I click setup plex dvr
Looking for compatible devices on your network…
Don’t see your device? Enter its network address manually
and that’s all I get too , any ideas any one ??