Server Version#: 1.17.0.1841
Player Version#: TCL 55R615 Roku TV
Server Hardware: Intel Nuc8i3 + Windows 10 Pro 1809 headless
Starting at least a month or so ago, my otherwise very stable plex server has begun crashing every couple of days. Usually this coincides with my friend attempting to remote play something on his 55R615 TCL Roku TV via 4mbps remote stream. Hardware Transcoding is turned on normally, but since today’s crash i’ve turned it off for troubleshooting. I’ve attached my server logs and crash dump from the crash that happened this afternoon during a remote stream start. I found this thread where an FFMPEG upstream update was supposed to fix a quicksync transcoding crash in 1703 but I’m now on 1841 without any perceptible changes.
This happened three times within the same movie last week. Restarted the server, everything fine for 45ish minutes, my friend and I could resume what we were watching, then it seemed to crash the server when my friend would load up the next episode of the show he was watching.
The end of my Plex Media Server.log details my friend starting a remote stream this afternoon - plex throws a bunch of nvidia codec errors and then crashes when calling quick sync:
Oct 07, 2019 12:37:27.309 [6924] DEBUG - We’re going to try to auto-select an audio stream for account 22221936.
Oct 07, 2019 12:37:27.309 [6924] DEBUG - Selecting best audio stream for part ID 28645 (autoselect: 1 language: en)
Oct 07, 2019 12:37:27.309 [6924] DEBUG - We’re going to try to auto-select a subtitle.
Oct 07, 2019 12:37:27.309 [6924] DEBUG - Audio Stream: 58048, Subtitle Stream: -1
Oct 07, 2019 12:37:27.309 [6924] DEBUG - Codecs: testing h264_qsv (encoder)
Oct 07, 2019 12:37:27.309 [6924] DEBUG - Codecs: hardware transcoding: testing API qsv
Oct 07, 2019 12:37:27.325 [6924] ERROR - [FFMPEG] - Failed to create Direct3D device
Oct 07, 2019 12:37:27.325 [6924] DEBUG - Codecs: hardware transcoding: opening hw device failed - probably not supported by this system, error: Unknown error occurred
Oct 07, 2019 12:37:27.325 [6924] DEBUG - Codecs: testing h264_nvenc (encoder)
Oct 07, 2019 12:37:27.325 [6924] DEBUG - Codecs: hardware transcoding: testing API nvenc
Oct 07, 2019 12:37:27.325 [6924] ERROR - [FFMPEG] - Cannot load nvcuda.dll
Oct 07, 2019 12:37:27.325 [6924] ERROR - [FFMPEG] - Could not dynamically load CUDA
Oct 07, 2019 12:37:27.325 [6924] DEBUG - Codecs: hardware transcoding: opening hw device failed - probably not supported by this system, error: Unknown error occurred
Oct 07, 2019 12:37:27.325 [6924] DEBUG - Codecs: testing h264_mf (encoder)
Oct 07, 2019 12:37:27.325 [2956] DEBUG - Converted 32-bit thumbnail of type 1 to 24-bit with pixels
Oct 07, 2019 12:37:27.497 [5268] DEBUG - Completed: [192.180.198.2:53322] 200 GET /photo/:/transcode?url=%2Flibrary%2Fmetadata%2F17741%2Fart%2F1564712864 (8 live) TLS 405ms 112571 bytes (pipelined: 28)
Oct 07, 2019 12:37:27.717 [6924] INFO - [FFMPEG] - MFT name: ‘Intel® Quick Sync Video H.264 Encoder MFT’
Oct 07, 2019 12:37:28.021 [1592] DEBUG - Job running: C:\Program Files (x86)\Plex\Plex Media Server\CrashUploader.exe “–directory=D:\PlexMediaServer\Plex Media Server\Crash Reports\1.17.0.1841-d42cfa161” --version=1.17.0.1841-d42cfa161 --platform=Windows “–platformVersion=10.0 (Build 17763)” --serverUuid=xx --userId=xx–sentryUrl=https://sentry.io/api/1233455/minidump --sentryKey=xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx --vendor=Microsoft --model=x64 --device=PC
Oct 07, 2019 12:37:28.037 [1592] DEBUG - Jobs: Starting child process with pid 7784
Plex crash 10-7.7z (4.3 MB)
Thank you!
