1.18.1.1973 - Remote Access just stopped

Plex Media Server Remote Access
1

Server Version#: 1.18.1.1973
Player Version#: Version 4.10.1

Hi Guys,

Last resort post here, I’ve tried everything I could find on Google but I simply cannot get remote access working since the patch, for whatever reason so would really appreciate some help!

I have tried:

  • rollback to an old version
  • the logout/remove server/reclaim technique
  • removing the extra switch I had between my router.
  • a million restarts of both PC/router while enabling/disabling the existing port forward rules.

I should mention when i go to enable remove access, it does appear Green and working for a matter of ~20 seconds?

This has been running really good for years… so I am puzzled unless my ISP has done something.

2

Plex Media Server Logs_2019-10-23_21-53-46.zip (815.5 KB)

3

Your router is not getting a public IP address. It appears you are subject to your ISP’s CG-NAT.

Relevant Log Entries
  • Oct 23, 2019 21:41:37.279 [10824] WARN - PublicAddressManager: WAN IP on router does not match public IP from plex.tv
  • Oct 23, 2019 21:47:45.259 [4764] ERROR - MyPlex: mapping failed due to potential double NAT configuration
  • Oct 23, 2019 21:52:31.452 [8148] DEBUG - NAT: UPnP, public address is 100.70.31.29
  • Oct 23, 2019 21:52:31.452 [8148] DEBUG - PublicAddressManager: got WAN IP 100.70.31.29 from router
  • Oct 23, 2019 21:52:31.452 [8148] WARN - PublicAddressManager: WAN IP on router does not match public IP from plex.tv
4

Thanks for this info! great to know im not going mad!

Do you happen to know if there anything i can do personally to fix this?

5

Request a public IP from your ISP

6

Thanks, Yes all done, they even gave it to me for free, which was good!