1 Entire season of a show jitters only on LG SM8600PUA

Plex Players Smart TVs
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sent you the logs via pm

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OK, forwarded them.

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I was able to reproduce this issue on a SK8000PAU, but not a UM7300AUE and I was able to reproduce it in their player with the file on a USB drive. It looks like this issue affects the Super UHD models and is not something we can fix, but I have reported the issue to LG.

I donā€™t know their process to address this, but itā€™s in their hands now.

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Thank you for your efforts

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Based on my discussions with LG they have found and fixed the issue, which should be going out in the next routine maintenance date which they say is in June. A bit of a ways out, but hopefully we see it resolved then.

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any idea what it is/was? I am still having jittering problems with my samsung.(yes I know this is LG thread but maybe there is a common playback engine orā€¦(?) someone knows about? It has been jittery for me since July 2019 and I donā€™t know what to do).

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Very doubtful, as the two TV manufacturers use different Operating Systems

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Figured it is worth a poke. I am getting desperate:)

I could be wrong but arenā€™t all sorts of things common across OS. Ffmpg for example across Linux varieties including MacOS, NASs etc. well as totally different MS Windows. Or if they are part of same consortium (LG and Samsung are together in many).

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I am amazed with what you did. How on earth did you get LG to even look?

  1. How did you get to point you knew it was LG itself and not the Plex app made for LG?
  2. What data or testing did you already have to do, or proof orā€¦that LG wanted?

Any tips on how to get Samsung to look like you did with LG? I will try with Samsung.

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  1. It being direct play was a hint, but the biggest was it reproduced in their own built in player (as I mentioned here

  2. We have technical contacts to reach out to, theyā€™re not to be end-user contacts.

Iā€™ll comment on your other thread as weā€™ll need more information to investigate.

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