Server Version#:1.26.0.5715
Player Version#:9.2.0.32520
Hello,
I live in Istanbul.
I have Nvidia Shield TV Pro (Version: 9.0.2) and Synology DS218J NAS (Version: 7.1.0). PMS is installed on Shield TV.
1-Plex not playing some videos on my NAS, giving connection error.
2-Plex can’t find some subtitles even though it is available on opensubtitles.org.
Whatever I did, it didn’t work,
I request an urgent solution.
May I please have the DEBUG logging (VERBOSE is OFF) ZIP file
which captures this happening?
From there, I will be able to see:
The shield pro will DirectPlay everything unless set for “Burn-In Always” (Automatic subtitles is always the best option)
If there is a connection error… this implies local network problem – which the logs will contain the details of.
Hello ChuckPa,
Since I work for a company here, I couldn’t answer right away.
Thanks for answering, but I’m not technically good at this.
I don’t know from which device, where and how to get what you want.
If you tell me step by step I will try to do it.
Hello ChuckPa,
As an example video file, I tried playing the movie Alita:Battle Angel (2019).
I got the attached debug file from Nvidia Shield TV. I hope it will be useful.
Thanks…
Plex Media Scanner Analysis.log (4.2 KB)
Using a web browser, go to Settings → Troubleshooting.
Click on Download Logs.
Upload the entire zip file to the thread.
Thanks, FordGuy61
I did what you said, the zip file is attached.
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