That is the same - a transcoder crash in the NVIDIA driver
If the Plex for Roku app is crashing and exiting out to the Roku home screen then we will need to investigate that - not as an nvidia issue but as a Plex for Roku issue until we know why it is happening
To investigate the Plex for Roku crashes what would be needed is to enable network logging on the roku app and to have the server logs and details of the Plex for Roku app environment: Roku device ID, Roku version, Plex account signed by the Plex for Roku app and time(s) of the Roku Plex app crashes
To enable network remote logging on the Plex for Roku app - you need to get into Settings on the app, and then select Advanced and select Logging and change it from Disabled to Remote
So please ensure when launching the Plex for Roku app that you have remote logging enabled. Local logging would not help here since the app is exiting. The setting should be remembered once set - but please double check that it is enabled when starting to stream DVR Live TV and expecting to get the app crashing
When it happens, note down the time and get the server logs and I will look into it and refer to the roku plex team - would need the roku device identifier and plex.tv account used
With regards to the diagnostics I received, the server logs covered the period
Oct 29, 2022 from 12:11:07 to 13:16:00
Application Event Log shows these nvidia module transcoder crashes
Oct 29, 2022 at 11:56:59
Oct 13, 2022 at 01:05:52
Oct 08, 2022 at 21:02:36
Oct 02, 2022 at 19:31:34
There was one Trancoder crash that was not in the nvidia module - it was
Oct 16, 2022 at 18:43:51
So for the 29th October NVIDIA module crash in the transcoder at 11:56:59 - would need the dump file - which ought to have got saved by Windows into the %LocalAppData%\CrashDumps assuming you still have the regedit outlined here Crash Logs: Plex Media Server | Plex Support
Also whilst I do have the transcoder sessions files going back to 11:33 am - so should cover the time of the nvidia dll crash - but without the server logs covering the time period, i cannot identify which of the sets of the transcoder temp files are relevant
The crash happened at 11:59:56.
The server logs were captured at 13:16 and only cover period 12:11:07 to 13:16:00
So to summarize:
For the Plex for Roku crashes - would need app remote logging enabled and server logs initially and roku specific details (ID / Account / Time)
For the transcoder crashes, need the dump file and server logs captured very soon after and the event logs and the transcoder sessions directory zips created / retained with the 4 specific registry settings
To clear up the transcoder sessions files - suggest deleting old directories manually or disabling the special settings and restarting PMS and then re-enabling the settings and getting the diagnostics set
