33% Spinner of Doom

FWIW @sa2000 this would obviously be preferred as you are representing a branded/known entity and I am really an unknown. Thank you for any further consideration and assistance.

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bump @sa2000 Thank you for any continued assistance you can provide :pray:

*bump* @sa2000 Thank you for any continued assistance you can provide :pray:

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I am relieved to say that this is my last remaining nags of all my nags across my digital life :sweat_smile: For a while there it was pretty crazy, and Plex was responsible for several of them. But now, all of them addressed and this is the last and only one that I am keeping track of ATM. Technically I can probably let it go and revisit it when next football season starts. That is really the only time we run into this issue as we stress-test Plex running several streams concurrently.

Actually that sounds like a good idea :joy::joy::joy: It’s been a while since I have been free of all nags. :slight_smile: Maybe I’ll let this one close and then start up a new thread next football season if/when we run into it again.

I will say that everything else about Plex has been really amazing. There have been a few hitches but it runs (and looks!) really well. Much respect and <3 to the team out there. :+1:

Hi

We have received a response from NVIDIA this week and it is good that we have them engaged now for this issue.

They have asked for diagnostics for this problem (crashes of the Plex Transcoder in their driver code) using their current versions of GPU drivers

I hope you can reproduce the issue easily. We will need to have the registry edit in place in Windows so we get dump files when the Plex Transcoder process crashes - see Crash Logs: Plex Media Server | Plex Support

And the Plex Media Server debug logs and as before copy out the binaries and dll’s used and zip them - and you could try as before copy out the plex-transcode sessions directories and zip the copy - in case they are needed

In the last set of crashes - there were the binaries and dll’s involved
In the Plex Media Server program files (x86) area:

avutil-56.dll
mpeg2video_decoder.dll
Plex Transoder.exe

and the nvidia driver file

nvcuvid.dll

I would be able to identify the file paths from the transcoder crash dump file - so best to ensure no changes are made after getting me the crash dmp file and server logs

For the server - please use the latest version (public release ot beta if one is released) - at this moment both are at version 1.26.2.5797

Thank You

Well this is good and bad news @sa2000 … the good news is that you are still alive :grin: The bad news at the moment is that we are not near the TV enough these days to reliably create this issue. This usually occurs on Saturday/Sunday during (football) game day when we have multi-streams occurring.

I guess what I could do is run both streamers during the day and see if we can still pop it that way. The issue is that this is in another room from where I work. If/when a crash occurs, I will not know until I happen to walk by and see that it occurred, and getting the transcode telemetry will be suspect at that point.

Note as before we never got any windows dmp files did we? That REGEDIT hack did not produce any from what I can recall.

As for the request for binaries I am a little confused about that. Aren’t those provided by distributions already? If I am using the nvidia drivers they would already have access to that dll correct?

Thank you for any further clarification you can provide around this.

You did get the Plex Transcoder.dmp files created by windows and sent to me before - it was I think in this private message from you (this link only accessible by you and me):
https://forums.plex.tv/t/spinner-of-dooooom-logs/752605/23?u=sa2000

yes - but best to capture the files that were on the system at the time of the crash. I will identify the files and paths once I have the Plex Transcoder.dmp files

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Ok @sa2000 sounds like a plan LETS DO THAT! :grin:

OK I got those tuners brushed off and they are now displaying some daytime TV. Let’s see how they do. I also installed the 5/24/2022 drivers from NVidia. This took the major version number from 497 to 512. Seems like a significant leap. I will update back here with any progress/news.

As an aside, it’s impressive to see how great Plex is now these days. It’s like a mini-Roku within a Roku, if not a full-blown Roku within a Roku :sweat_smile:

Well that did not take long. Looks like it took about 20 minutes and crashed at 2PM ET. Unfortunately I did not see it until 2:15, so I am not sure I got the sessions. Everything else should be in there though. There are a lot of requested files so I would not be surprised to see that I missed some. Please let me know and I will get whatever is necessary for you. :+1:

Thank you for all the diagnostics for the transcoder crash in the Nvidia module nvcuvid.dll File Version: 7.17.15.1295 with GeForce GTX 1050 Driver Version: 512.95

The crash was whilst streaming channel I3.1.34884.zap2it.com with streaming started at 13:43 on 31 May and transcoder crashing at 14:00:49

The diagnostics are being passed to Nvidia

Thank you

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Shoot!!! Plex Media Server was working well for me for quite a while, and then yesterday I noticed the spinning circle of doom again occurring every 10 seconds. I rolled back to the previous version of PMS and tried rebooting everything, but still having this issue when playing Live TV or DVR programs.

Anyone experiencing this in the last couple days?

we do have a plex media server hanging issue at the moment for which an alpha build is being tried. A hung or crashing server may lead to same symptom

See Plex Server Crashing Randomly - Plex Media Server / Desktops & Laptops - Plex Forum

Would need debug server logs to see if it is this issue or other issue