400 Error Code when Downloading on iPad

[jjj.xxx]

Server Version#: 1.30.1.6497
Player Version#: latest iOS release

I have an iPad that is unable to download shared content that has the download option enabled.

I get an error such as the following in the logs:

2022/12/19 22:26:25.145 (231 MB) (1034281) ❌ PMKMediaSubscriptionController.m:193 | Error creating subscription for item <PMKMetadata:0x161afba00 key:/library/metadata/27721 title:xxx type:1 isDirectory:0> from template <PMKMediaSubscriptionModel: 0x28163b700>: Error Domain=PMKHTTPResponseError Code=400 "Response error" UserInfo={NSLocalizedDescription=Response error}
2022/12/19 22:26:25.149 (231 MB) (1034281) ❌ PMPrePlayHeaderViewModel.m:875 | Error requesting immediate download for item <PMKMetadata:0x161afba00 key:/library/metadata/27721 title:xxx type:1 isDirectory:0>: Error Domain=PMKHTTPResponseError Code=400 "Response error" UserInfo={NSLocalizedDescription=Response error}

This appears to be similar to this issue which doesn’t appear to have been resolved

[jseeley]

I have this same issue; Status code 400 error for any download on iOS (iPhone or iPad) The old sync featured worked fine, have never been able to use downloads.

[mkolch]

This is extremely frustrating. I use this feature quite often and now I’m getting the exact same error that you are. I tried to research to find out why I’m getting this error but I’m not getting a response from anybody. It seems like the plex developers do an update, they break something.

[antoinedebroye]

Same issue on iOS app 8.17. Both my iPhone and iPad cannot download anymore, error 409
Server is up to date
My old Android phone (app version 9.19.1.525(336a502)) can download fine.
It could be that the app on iOS has a bug
Thanks

[tarpat1]

At what point is this going to be fixed? As a Plex Pass customer I would expect that someone would care about such a major issue. Hello Plex are you listening or do you not care because you already have the money?

[c_hoch_b]

I have the same problem, but only on our iPads. On the iPhone (where it makes little sense, for us) and on the MacBooks, on the other hand, it works.

[gobigdave]

I was just about to post this exact issue. I have:

Server Version#: 1.32.5.7349
Player Version#: iOS 8.22 in iPad

Download fails on an iPad with error 400. Download works on my iPhone, web, and MacOS clients. Only the iPad fails.

[gobigdave]

Update: I was looking around my iPad settings, and I saw the Plex app using 17GB+. That seemed odd given I didn’t have any downloads. I deleted my app and reloaded it. Now, downloads are working on my iPad.