4K Film wird transcodiert und nicht startet nicht im Direct Play

[K0babe]

Moin Moin,
folgendes Probelm. Ich habe mir “Passangers”, “Life” und “Arrival” im Bundle als 4K HDR BluRay gekauft (EAN: 4030521753648). Ich habe alle drei digital als .mkv gesichert und bei Plex eingepflegt. Jetzt ist mein Problem, dass nur Passengers transcodiert wird. Ich streame netzwerkintern auf ein Apple TV 4K.
Wenn ich Life, Arrival oder einen anderen 4K Film anmache, dann steht im Dashboard: 4K (HEVC Main 10 HDR) --> Direct Play
Nur bei Passengers geht es von 4K (HEVC Main 10 HDR) --> 4K (H264)
Kann mir jemand sagen woran das liegt?

[OttoKerner]

Poste die Inhalte der Plex XML info
zum Vergleich und vergiss nicht den verwendeten Plex Client Typ zu erwähnen.

[K0babe]

In der ZIP Datei sind die XML Dokumente von Passengers und einem weiterem Film mit dem ich keine Probleme habe. Der Plex Client ist mein Apple TV 4K und die zugehörige tvOS App aus dem Apple App Store.

<Media id="25381" duration="6246144" bitrate="85697" width="3840" height="2160" aspectRatio="1.78" audioChannels="8" audioCodec="truehd" videoCodec="hevc" videoResolution="4k" container="mkv" videoFrameRate="24p" videoProfile="main 10">
<Part accessible="1" exists="1" id="25460" key="/library/parts/25460/1560428926/file.mkv" duration="6246144" file="D:\Media Server\4K_Movies\Drachenzähmen leicht gemacht 3 - Die geheime Welt (2019)\Drachenzähmen leicht gemacht 3 - Die geheime Welt (2019).mkv" size="66931909314" container="mkv" deepAnalysisVersion="4" requiredBandwidths="124297,103151,101420,99231,97733,97082,93190,86786" videoProfile="main 10">
<Stream id="43156" streamType="1" codec="hevc" index="0" bitrate="75334" language="English" languageCode="eng" bitDepth="10" chromaSubsampling="4:2:0" colorPrimaries="bt2020" colorRange="tv" colorSpace="bt2020nc" colorTrc="smpte2084" frameRate="23.976" height="2160" level="153" profile="main 10" refFrames="1" requiredBandwidths="111988,91452,89620,87541,86233,85584,81697,75983" width="3840" displayTitle="4K (HEVC Main 10 HDR)"/>
<Stream id="43157" streamType="2" default="1" codec="truehd" index="1" channels="8" bitrate="3312" language="English" languageCode="eng" audioChannelLayout="7.1" bitDepth="24" requiredBandwidths="3870,3718,3551,3469,3416,3364,3311,3311" samplingRate="48000" title="Surround 7.1" displayTitle="English (TRUEHD 7.1)"/>
<Stream id="43158" streamType="2" codec="ac3" index="2" channels="6" bitrate="448" language="English" languageCode="eng" audioChannelLayout="5.1(side)" requiredBandwidths="448,448,448,448,448,448,448,448" samplingRate="48000" title="Surround 5.1" displayTitle="English (AC3 5.1)"/>
<Stream id="43159" streamType="2" selected="1" codec="truehd" index="3" channels="8" bitrate="3258" language="Deutsch" languageCode="ger" audioChannelLayout="7.1" bitDepth="24" requiredBandwidths="3818,3683,3423,3355,3304,3257,3257,3257" samplingRate="48000" title="Surround 7.1" displayTitle="Deutsch (TRUEHD 7.1)"/>
<Stream id="43160" streamType="2" codec="ac3" index="4" channels="6" bitrate="448" language="Deutsch" languageCode="ger" audioChannelLayout="5.1(side)" requiredBandwidths="448,448,448,448,448,448,448,448" samplingRate="48000" title="Surround 5.1" displayTitle="Deutsch (AC3 5.1)"/>
<Stream id="43161" streamType="2" codec="eac3" index="5" channels="6" bitrate="768" language="Italiano" languageCode="ita" audioChannelLayout="5.1(side)" requiredBandwidths="768,768,768,768,768,768,768,768" samplingRate="48000" title="Surround 7.1" displayTitle="Italiano (EAC3 5.1)"/>
<Stream id="43162" streamType="2" codec="ac3" index="6" channels="6" bitrate="448" language="Italiano" languageCode="ita" audioChannelLayout="5.1(side)" requiredBandwidths="448,448,448,448,448,448,448,448" samplingRate="48000" title="Surround 5.1" displayTitle="Italiano (AC3 5.1)"/>
<Stream id="43163" streamType="2" codec="ac3" index="7" channels="6" bitrate="640" language="Türkçe" languageCode="tur" audioChannelLayout="5.1(side)" requiredBandwidths="640,640,640,640,640,640,640,640" samplingRate="48000" title="Surround 5.1" displayTitle="Türkçe (AC3 5.1)"/>
<Stream id="43164" streamType="2" codec="ac3" index="8" channels="6" bitrate="640" language="русский язык" languageCode="rus" audioChannelLayout="5.1(side)" requiredBandwidths="640,640,640,640,640,640,640,640" samplingRate="48000" title="Surround 5.1" displayTitle="русский язык (AC3 5.1)"/>
<Stream id="43165" streamType="2" codec="ac3" index="9" channels="2" bitrate="192" language="English" languageCode="eng" audioChannelLayout="stereo" requiredBandwidths="192,192,192,192,192,192,192,192" samplingRate="48000" title="Stereo" displayTitle="English (AC3 Stereo)"/>
<Stream id="43166" streamType="3" codec="pgs" index="10" bitrate="38" language="English" languageCode="eng" requiredBandwidths="62,62,62,62,62,62,62,62" displayTitle="English (PGS)"/>
<Stream id="43167" streamType="3" codec="pgs" index="11" bitrate="27" language="Deutsch" languageCode="ger" requiredBandwidths="49,49,49,49,49,49,49,49" displayTitle="Deutsch (PGS)"/>
<Stream id="43168" streamType="3" codec="pgs" index="12" bitrate="26" language="Italiano" languageCode="ita" requiredBandwidths="48,48,48,48,48,48,48,48" displayTitle="Italiano (PGS)"/>
<Stream id="43169" streamType="3" codec="pgs" index="13" bitrate="27" language="Türkçe" languageCode="tur" requiredBandwidths="48,48,48,48,48,48,48,48" displayTitle="Türkçe (PGS)"/>
<Stream id="43170" streamType="3" codec="pgs" index="14" bitrate="26" language="русский язык" languageCode="rus" requiredBandwidths="45,45,45,45,45,45,45,45" displayTitle="русский язык (PGS)"/>
<Stream id="43171" streamType="3" codec="pgs" index="15" bitrate="65" language="English" languageCode="eng" requiredBandwidths="78,78,78,78,78,78,78,78" displayTitle="English (PGS)"/>
<Stream id="43172" streamType="3" codec="pgs" index="16" bitrate="0" language="Deutsch" languageCode="ger" requiredBandwidths="59,59,59,59,59,59,59,59" displayTitle="Deutsch (PGS)"/>
<Stream id="43173" streamType="3" codec="pgs" index="17" bitrate="0" language="Italiano" languageCode="ita" requiredBandwidths="46,46,46,46,46,46,46,46" displayTitle="Italiano (PGS)"/>
<Stream id="43174" streamType="3" codec="pgs" index="18" bitrate="0" language="Türkçe" languageCode="tur" requiredBandwidths="48,48,48,48,48,48,48,48" displayTitle="Türkçe (PGS)"/>
<Stream id="43175" streamType="3" codec="pgs" index="19" bitrate="0" language="русский язык" languageCode="rus" requiredBandwidths="33,33,33,33,33,33,33,33" displayTitle="русский язык (PGS)"/>
</Part>
</Media>

<Media id="25379" duration="6970976" bitrate="63566" width="3840" height="2160" aspectRatio="1.78" audioChannels="8" audioCodec="truehd" videoCodec="hevc" videoResolution="4k" container="mkv" videoFrameRate="24p" videoProfile="main 10">
<Part accessible="1" exists="1" id="25458" key="/library/parts/25458/1561057476/file.mkv" duration="6970976" file="D:\Media Server\4K_Movies\Passengers (2016)\Passengers (2016).mkv" size="55389429988" container="mkv" deepAnalysisVersion="4" requiredBandwidths="106396,90079,83477,73431,70159,69721,68473,67107" videoProfile="main 10">
<Stream id="43049" streamType="1" codec="hevc" index="0" bitrate="57806" language="English" languageCode="eng" bitDepth="10" chromaSubsampling="4:2:0" colorPrimaries="bt2020" colorRange="tv" colorSpace="bt2020nc" colorTrc="smpte2084" frameRate="23.976" height="2160" level="153" profile="main 10" refFrames="1" requiredBandwidths="93709,77547,71030,61273,59558,58546,57059,55879" width="3840" displayTitle="4K (HEVC Main 10 HDR)"/>
<Stream id="43050" streamType="2" default="1" codec="truehd" index="1" channels="8" language="English" languageCode="eng" audioChannelLayout="7.1" bitDepth="24" requiredBandwidths="6635,5971,5051,4772,4575,4383,4068,4068" samplingRate="48000" title="Surround 7.1" displayTitle="English (TRUEHD 7.1)"/>
<Stream id="43051" streamType="2" codec="ac3" index="2" channels="6" bitrate="640" language="English" languageCode="eng" audioChannelLayout="5.1(side)" requiredBandwidths="640,640,640,640,640,640,640,640" samplingRate="48000" title="Surround 5.1" displayTitle="English (AC3 5.1)"/>
<Stream id="43052" streamType="2" codec="ac3" index="3" channels="6" bitrate="640" language="Česky" languageCode="cze" audioChannelLayout="5.1(side)" requiredBandwidths="640,640,640,640,640,640,640,640" samplingRate="48000" title="Surround 5.1" displayTitle="Česky (AC3 5.1)"/>
<Stream id="43053" streamType="2" codec="ac3" index="4" channels="6" bitrate="640" language="Français" languageCode="fre" audioChannelLayout="5.1(side)" requiredBandwidths="640,640,640,640,640,640,640,640" samplingRate="48000" title="Surround 5.1" displayTitle="Français (AC3 5.1)"/>
<Stream id="43054" streamType="2" selected="1" codec="ac3" index="5" channels="6" bitrate="640" language="Deutsch" languageCode="ger" audioChannelLayout="5.1(side)" requiredBandwidths="640,640,640,640,640,640,640,640" samplingRate="48000" title="Surround 5.1" displayTitle="Deutsch (AC3 5.1)"/>
<Stream id="43055" streamType="2" codec="ac3" index="6" channels="6" bitrate="640" language="Magyar" languageCode="hun" audioChannelLayout="5.1(side)" requiredBandwidths="640,640,640,640,640,640,640,640" samplingRate="48000" title="Surround 5.1" displayTitle="Magyar (AC3 5.1)"/>
<Stream id="43056" streamType="2" codec="ac3" index="7" channels="6" bitrate="640" language="polski" languageCode="pol" audioChannelLayout="5.1(side)" requiredBandwidths="640,640,640,640,640,640,640,640" samplingRate="48000" title="Surround 5.1" displayTitle="polski (AC3 5.1)"/>
<Stream id="43057" streamType="2" codec="ac3" index="8" channels="6" bitrate="640" language="русский язык" languageCode="rus" audioChannelLayout="5.1(side)" requiredBandwidths="640,640,640,640,640,640,640,640" samplingRate="48000" title="Surround 5.1" displayTitle="русский язык (AC3 5.1)"/>
<Stream id="43058" streamType="2" codec="ac3" index="9" channels="6" bitrate="640" language="Türkçe" languageCode="tur" audioChannelLayout="5.1(side)" requiredBandwidths="640,640,640,640,640,640,640,640" samplingRate="48000" title="Surround 5.1" displayTitle="Türkçe (AC3 5.1)"/>
<Stream id="43059" streamType="2" codec="ac3" index="10" channels="6" bitrate="640" language="українська" languageCode="ukr" audioChannelLayout="5.1(side)" requiredBandwidths="640,640,640,640,640,640,640,640" samplingRate="48000" title="Surround 5.1" displayTitle="українська (AC3 5.1)"/>
<Stream id="43060" streamType="3" codec="pgs" index="11" language="English" languageCode="eng" requiredBandwidths="78,78,78,78,78,78,78,78" displayTitle="English (PGS)"/>
<Stream id="43061" streamType="3" codec="pgs" index="12" language="العربية" languageCode="ara" requiredBandwidths="25,25,25,25,25,25,25,25" displayTitle="العربية (PGS)"/>
<Stream id="43062" streamType="3" codec="pgs" index="13" language="български език" languageCode="bul" requiredBandwidths="53,53,53,53,53,53,53,53" displayTitle="български език (PGS)"/>
<Stream id="43063" streamType="3" codec="pgs" index="14" language="hrvatski" languageCode="hrv" requiredBandwidths="44,44,44,44,44,44,44,44" displayTitle="hrvatski (PGS)"/>
<Stream id="43064" streamType="3" codec="pgs" index="15" language="Česky" languageCode="cze" requiredBandwidths="50,50,50,50,50,50,50,50" displayTitle="Česky (PGS)"/>
<Stream id="43065" streamType="3" codec="pgs" index="16" language="Česky" languageCode="cze" requiredBandwidths="23,23,23,23,23,23,23,23" displayTitle="Česky (PGS)"/>
<Stream id="43066" streamType="3" codec="pgs" index="17" language="Dansk" languageCode="dan" requiredBandwidths="47,47,47,47,47,47,47,47" displayTitle="Dansk (PGS)"/>
<Stream id="43067" streamType="3" codec="pgs" index="18" language="Nederlands" languageCode="dut" requiredBandwidths="57,57,57,57,57,57,57,57" displayTitle="Nederlands (PGS)"/>
<Stream id="43068" streamType="3" codec="pgs" index="19" language="eesti, eesti keel" languageCode="est" requiredBandwidths="45,45,45,45,45,45,45,45" displayTitle="eesti, eesti keel (PGS)"/>
<Stream id="43069" streamType="3" codec="pgs" index="20" language="Suomi" languageCode="fin" requiredBandwidths="55,55,55,55,55,55,55,55" displayTitle="Suomi (PGS)"/>
<Stream id="43070" streamType="3" codec="pgs" index="21" language="Français" languageCode="fre" requiredBandwidths="49,49,49,49,49,49,49,49" displayTitle="Français (PGS)"/>
<Stream id="43071" streamType="3" codec="pgs" index="22" language="Français" languageCode="fre" requiredBandwidths="49,49,49,49,49,49,49,49" displayTitle="Français (PGS)"/>
<Stream id="43072" streamType="3" codec="pgs" index="23" language="Deutsch" languageCode="ger" requiredBandwidths="54,54,54,54,54,54,54,54" displayTitle="Deutsch (PGS)"/>
<Stream id="43073" streamType="3" codec="pgs" index="24" language="Deutsch" languageCode="ger" requiredBandwidths="45,45,45,45,45,45,45,45" displayTitle="Deutsch (PGS)"/>
<Stream id="43074" streamType="3" codec="pgs" index="25" language="Ελληνικά" languageCode="gre" requiredBandwidths="56,56,56,56,56,56,56,56" displayTitle="Ελληνικά (PGS)"/>
<Stream id="43075" streamType="3" codec="pgs" index="26" language="עברית" languageCode="heb" requiredBandwidths="34,34,34,34,34,34,34,34" displayTitle="עברית (PGS)"/>
<Stream id="43076" streamType="3" codec="pgs" index="27" language="Magyar" languageCode="hun" requiredBandwidths="51,51,51,51,51,51,51,51" displayTitle="Magyar (PGS)"/>
<Stream id="43077" streamType="3" codec="pgs" index="28" language="Íslenska" languageCode="ice" requiredBandwidths="52,52,52,52,52,52,52,52" displayTitle="Íslenska (PGS)"/>
<Stream id="43078" streamType="3" codec="pgs" index="29" language="latviešu valoda" languageCode="lav" requiredBandwidths="44,44,44,44,44,44,44,44" displayTitle="latviešu valoda (PGS)"/>
<Stream id="43079" streamType="3" codec="pgs" index="30" language="lietuvių kalba" languageCode="lit" requiredBandwidths="52,52,52,52,52,52,52,52" displayTitle="lietuvių kalba (PGS)"/>
<Stream id="43080" streamType="3" codec="pgs" index="31" language="Norsk" languageCode="nor" requiredBandwidths="52,52,52,52,52,52,52,52" displayTitle="Norsk (PGS)"/>
<Stream id="43081" streamType="3" codec="pgs" index="32" language="polski" languageCode="pol" requiredBandwidths="51,51,51,51,51,51,51,51" displayTitle="polski (PGS)"/>
<Stream id="43082" streamType="3" codec="pgs" index="33" language="polski" languageCode="pol" requiredBandwidths="23,23,23,23,23,23,23,23" displayTitle="polski (PGS)"/>
<Stream id="43083" streamType="3" codec="pgs" index="34" language="Português" languageCode="por" requiredBandwidths="52,52,52,52,52,52,52,52" displayTitle="Português (PGS)"/>
<Stream id="43084" streamType="3" codec="pgs" index="35" language="Română" languageCode="rum" requiredBandwidths="63,63,63,63,63,63,63,63" displayTitle="Română (PGS)"/>
<Stream id="43085" streamType="3" codec="pgs" index="36" language="русский язык" languageCode="rus" requiredBandwidths="52,52,52,52,52,52,52,52" displayTitle="русский язык (PGS)"/>
<Stream id="43086" streamType="3" codec="pgs" index="37" language="русский язык" languageCode="rus" requiredBandwidths="50,50,50,50,50,50,50,50" displayTitle="русский язык (PGS)"/>
<Stream id="43087" streamType="3" codec="pgs" index="38" language="српски језик" languageCode="srp" requiredBandwidths="46,46,46,46,46,46,46,46" displayTitle="српски језик (PGS)"/>
<Stream id="43088" streamType="3" codec="pgs" index="39" language="slovenčina" languageCode="slo" requiredBandwidths="43,43,43,43,43,43,43,43" displayTitle="slovenčina (PGS)"/>
<Stream id="43089" streamType="3" codec="pgs" index="40" language="slovenščina" languageCode="slv" requiredBandwidths="44,44,44,44,44,44,44,44" displayTitle="slovenščina (PGS)"/>
<Stream id="43090" streamType="3" codec="pgs" index="41" language="Svenska" languageCode="swe" requiredBandwidths="66,66,66,66,66,66,66,66" displayTitle="Svenska (PGS)"/>
<Stream id="43091" streamType="3" codec="pgs" index="42" language="Türkçe" languageCode="tur" requiredBandwidths="50,50,50,50,50,50,50,50" displayTitle="Türkçe (PGS)"/>
<Stream id="43092" streamType="3" codec="pgs" index="43" language="українська" languageCode="ukr" requiredBandwidths="69,69,69,69,69,69,69,69" displayTitle="українська (PGS)"/>
<Stream id="43093" streamType="3" codec="pgs" index="44" language="українська" languageCode="ukr" requiredBandwidths="69,69,69,69,69,69,69,69" displayTitle="українська (PGS)"/>
</Part>
</Media>

Plex XML.zip (12.2 KB)

[OttoKerner]

Das ist seltsam, denn bei Passengers sind die Anforderungen durchweg niedriger.
Niedrigere VideoBitrate, einfacherer Ton (AC3 vs TrueHD).
Beide nutzen keine Untertitel.

Da werden wir wohl nicht ums Inspizieren der Server Logs herumkommen.
‘Debug’ Logging im Server aktivieren,
(‘Ausführliche Logs’ unbedingt deaktiveren!)
Server neu starten
5 Min warten.
Beide Filme für ca. 1 Minute anspielen.
Danach wieder eine Minute warten und Server Logs ziehen.

[K0babe]

Hier einmal die Log Daten. Ich hoffe sie sind richtig erstellt worden.Plex Media Server Logs_2019-08-10_20-39-46.zip (2.3 MB)

[OttoKerner]

Ganz offensichtlich wird bei Passengers doch ein Untertitel aktiviert. Und da der im PGS Format ist, kann er nur “eingebrannt” werden. Was wiederum ein Transkodieren des Videostreams auslöst.

Aug 10, 2019 20:32:48.418 [8380] DEBUG - MDE: Passengers (2017): selected subtitle cannot be converted to a compatible format, burning into video stream

[K0babe]

Wahnsinn. Ich hab die Untertitel aus gestellt und jetzt funktioniert alles wie geplant… Manchmal ist der komplizierteste Lösungsweg der Weg zur einfachsten Lösung.
Danke für die schnelle Hilfe.

[derskipper2000]

Filme ohne Untertitel machen manchmal kein Sinn. SRT Untertitel brauch ich nur noch für die Plex App am Samsung TV. Stell am Apple TV auf Experimental Player um. Ist viel besser als der normale der brennt die nicht ein. Der kann PGS ohne transcodieren.

@derskipper2000

Hey, habe gerade mal ein HD Film mit PGS Untertitel abgespielt Server hat sofort transcodiert. Dann in den Einstellungen den Experimentalen Player aktiviert und der Server hat aufgehört. Suche verzweifelt die Info Funktion am ATV finde aber keinen Button. Hätte ich gerne am ATVClient kontrolliert, könnt Ihr mir sagen wir ich die Statusinformationen einblenden kann? Sonst ist da der Info Button. Im Gegensatz zum Samsung echt starke Performance beim abspielen, Film fängt direkt an keine langen Buffer Zeiten.