Dear Jdunbar8
sorry for the odd question
and you can ask Panasonic about the list of Panasonic TVs supported by Plex
impressive the contempt you have for your customers, I will follow your 1st good advice since the beginning of the problems and leave your company, your boss should fire you for talking like that to customers
i’m stuck with plex because it’s the only app like that installed on my tv and i can’t install what i want on it, but i’d rather have an hdmi cable running through my living room than use anything that comes from people who talk like that to customers
my TV OS was not updated when issues starded, but plex was… to easy to deflect responsability on panasonic
I would spread this case on social networks, and when your boss has to find a person responsible for all these departures from your software, he will turn to you saying ‘the alternative is to no longer have an employee like you at all’
I apologize if it sounds like contempt, that was not my intention. To clarify, Plex does not choose which TVs can use our app, that’s up to the manufacturer. We provide the app for the manufacturer and they choose if it appears in their app store. In the case of Panasonic, they gave us a list of the specific models that want our app to support. In the past, this was a larger list. TVs not on that list did not have the Plex app on them. Panasonic changed that list, so our app would have disappeared from models that were on the old list but not the new one. This is what I meant by not having a Plex app at all.
The generic profiles allows basic playback functionality without the manufacturer having to worry about reports of the app not working. This allows the app to continue to be available on these “non-supported” TVs as well as on TVs that weren’t on the old list either. For example, previous versions of our app was only available on 4K TVs, now the app is available (with the generic profile) on 1080p TVs as well.
Changing the profile to allow other capabilities such as higher bitrates or other codecs could break playback on some TVs. Making exceptions for specific models would imply that model is “supported”. If Panasonic (or any manufacturer) indicates they want to support other models, Plex will make that change, but that’s not a decision Plex can make on our own.
its a huge nonsense, WHY they make the app impossible to work in 4K ? it worked before !!! i watched 4k movies on my TV !! i dont understand WHY a stuff worked and “boom magic” it not working anymore…
WHY they DOWNGRADE MY TV ??? its absurd, i paid for a 4k TV and they limit to 1080p the only stream app available on this TV ??? ri-di-cu-lous
if its panasonic they really piss me off, i buy a TV for 4K movie and a guy in an office decide to limite my app to watch movie in 4k to 1080p
add that today ALL applications ofmy TV cant connect to internet
netflix doesnt work, youtube too, and of course plex too
my test TVsays my TV is connected to internet, i can see my TV connect on on PC, i can navigate on internet with my TV browser, but all apps CANT connect to internet
im tired of all of this
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