Thank you for your feedback. Though as Plex is a globally known brand and has already a native Panasonic App it would be very productive that some guy / department in touch with App development at Panasonic is also informing them about a crucial error in that list - which consequently leads to the fact that the Plex app isn’t usable at the Panasonic.
Very strange to see that you just got the JZW2004 transmitted in the list as Panasonic says officially on their website and fact sheets that the JZW1500 is having the absolutely exact display and everything else supported.
its exactly that… i made several topics on it
plex use to works fine for 4K movies on my panasonic (25Mbps and above) and one day my TV plex app forced me to an update and after that it stopped to works… now its converted to 4mbps 1080
the worst is plex and “plex employees” on this forum REFUSE to admit it and it mades me mad
they still dont have fixed a problem they created and employees sounded like “yeah its not working on panasonic and we dont care, deal with it”… its very rude for people “plex pass” and im still waiting they fix the ■■■■ they created
a plex employee almost said me im liar and said me 4K “NEVER” worked on panasonic TV and its a shame
so plex, what are you waiting for send me back my application working ??
So plex has already admitted that it was they who limited the bandwidth. Plex says that Panasonic sent them a list of unsupported TVs and Plex made us such a “gift”. It seems to me that we need to contact Panasonic and try to change the list of unsupported TVs. Because this list looks very strange.
Where is the guarantee? today it is an approved model and tomorrow the plex will say that it is not supported tvs. Like it was with Panasonic tvs. I think tvs with Android is good choice for Plex.
Taken from the supported Smart TV model list published on support.plex.tv, I can certify and confirm that the following Smart TVs don’t play HECV Main 10 format files without transcoding and without buffering.
You mention that you “don’t have Panaconic’s email” but you (plex) got a list from them . So they got Plex’s email somehow and they’ve sent a list ?
I’m being very sarcastic here because your seem to not want to act upon this any more as Plex employee and you try to distant yourself like if this is a discussion between individuals. This is a discussion and support request between customers that bought your product and Plex the company, no whoever you are. If YOU as agent don’t have the email or the contact, YOU should have the path to YOUR manager to escalate the topic and get to the proper contacts.
So please act professionally, consider that YOU are the Plex representative here and not any individual and provide the needed support therefore
I as in me personally. I’m not the one that handles those relationships. Plex is still working with Panasonic and other vendors to support what we can. These types of decisions are not made between 1 person at Plex and 1 person at Panasonic. Thee are company decisions. As much as I would like to say “sure, we will support your TV”, that’s not a decision I or any individual can make.
In this forum it’s like talking against a rubber wall. The obvious problems, not limited to a single product or unique individuals of those who come to you, bounce infinitely without solution, followed by a perverse mechanism of responsibility discharging.
The facts are that your product does not work identically on all digital products on the market and there is no clear and transparent warning of this on your official channels and in the terms of use warnings.
I got tired of writing in vain and hearing the same useless and meaningless answers. There is no point in getting stuck in a thread from which a solution will never come out.
In my opinion, Plex does not represent a serious business model, which is why I will never subscribe to any form of service like Plex Pass and as soon as I can find a better and working solution, Plex can go to …
I informed Panasonic Germany support about the incomplete list of supported models for Plex and they said they will forward it to product marketing.
So would be great (as Panasonic also stated they are not in charge of the Plex app) if you (meaning the one or department responsible within Plex) to actively have a dialogue with Panasonic about it - and provide an update here.
You see it’s natural that when customers buy the latest generation of a renown smart TVs and decide for Plex they expect this combination to work.
It’s insane to see that just because Panasonic have given a list of “tested” devices Plex are unwilling to make any effort to test things themselves and have deliberately created a restricted performance profile.
I have a JZ2000 tv, and the app doesn’t work properly on the panasoinc built in app. From this debacle of a list, I still can’t tell if it is meant to work or not. 4mb limit is ridiculous. Aac only audio is ridiculous.
Please advise how we can create a peofile on our plex servers to override or replace the limited profile with the supposed working device profiles.
The most interesting thing is that everything worked before. But then suddenly it stopped. Plex’s explanation is not professional. I think there is some mystery here…
clearly this list is a bullshit… it worked on my TV before,i guess my TV is not on this “list” now ans tadaaaaaaaaa plex doesnt works anymore… and employees just tell us answers like bots on a hotline
Plex has tested devices, but it’s not our call on what models a manufacturer chooses to support. We can’t circumvent their decisions without ruining the relationship we have.
As mentioned, Panasonic chose to remove support for other models. Plex included the generic profile so that the app will at least be available and run on these non-supported devices. The alternative is not having the Plex app at all.
So what is the feedback from Panasonic about it - their support told me that JZ1500 should also be supported as is JZ2004.
When will this model update be live? Currently it still says „generic device“
