Server Version#: 1.21.2.394
Player Version#: 1.27.1.1571
I’ve started using some 4K content on Plex as I’ve now got Apple TV 4K’s. These clients work absolutely fine with 4K content. Silky smooth playback. My problem is with the Windows Plex Player. Very poor playback performance - lots of dropped video frames. Running on a recently purchased Dell Inspirion 5502 with the follow CPU / GPU:
Intel ® Core ™ i7-1165G7 Processor (12MB Cache, up to 4.7 GHz)
Intel® Iris® Xe Graphics with shared graphics memory
and 16GB of RAM
CPU utilisation runs around 25% and GPU peaks at around maybe 40% playing 4K content.
I would have thought this spec machine could handle 4K playback? Definitely not doing any transcoding on the Synology NAS server - can see original format in the playback settings. Is there a setting I’ve missed somewhere, or is this GPU not up to the task?
Thanks for the suggestions. I’m a network architect by trade, and run all the Ubiquiti prosumer gear for my home network, and 5ghz across the house is running perfectly - 3 AP’s all on non overlapping channels - the Apple TV’s are on it too. Just to be sure I did plug an ethernet adator in and no change. Then tried turning hardware decoding on and off and no change either. Interestingly Plex Player continued to use the GPU with hardware decoding disabled.
Also the same content plays perfectly fine in VLC. Much lower CPU / GPU utilisation than Plex Player - maxing out at around 10% CPU and 20% GPU.
