7.1 audio causes video skipping and no sound

Server Version#: 1.25.7.5604
Player Version#: 8.31.0.31215
TV: Philips 55POS9002

Any video that has 7.1 audio will play with no sound and will fast forward every ~7secs. Videos with 5.1 audio play just fine. Turning off subtitles doesn’t fix things. VLC plays the same file without any issues.

I don’t have any kind of audio equipment connected to the TV, just using the builtin speakers. The problem has been happening for at least 1 year.

I can PM server and player logs, and a recording of the TV showing how the video starts playing with no audio for about 7 secs, then fast forwards a couple of seconds, then plays for another 7 secs and skips again.

Please see here: Nvidia Shield Dolby TrueHD playback is borked

Thanks for linking that, unfortunately my issue is different. I don’t get any audio at all, and the video is skipping ahead, not buffering or stuttering.

That particular version has major issues. Stable build 8.31.1.x with a fix was published last week, but hasn’t been pushed yet. I’d wait for that or downgrade to 8.30.x in the meantime.

Just saw what you wrote here, sorry. Perhaps your issue is not related after all :slight_smile:

@vbb A Nvidia Shield is not even involved. Embedded AndroidTV functionality varies with different display brands due to the APIs that are allowed on those platforms.

Yup, I jumped the gun here :slight_smile:

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