ABD -> Always Be Downloading

[irq7]

Server Version#: 1.16.5.1488 Qnap x64
Player Version#: 1.0.0.792-d4adb056 Win10 Pro x64

When creating a new download for a TV series, I pick “Next 3” episodes and “Delete after 1 day” and save. Download activity starts and says “1 of 3” (this particular series only has 6 unwatched episodes on the server). Upon completing 1, it now says “2 of 4”, and then “3 of 5” and so on seeming to never end downloading. Sync to older Windows store app and iOS apps works fine from this server.

This show in question has 3 seasons on my server. Season 1 is completely watched, Season 2 has 2 unwatchaed, and Season 3 has 4. If I poke into the Sync directory and look about, I see that I have:

1\2<Show Name>\Season01 -> Containing all 6 episodes of season one even though they’re watched
1\2<Show Name>\Season02 -> Containing all 10 episodes of season two even though only the last two are unwatched
1\2<Show Name>\Season03 ->

1\4 (empty)
1\5 (empty)
1\6 (empty)
1\Metadata\TV Shows\0<Some UUID looking directory name>\uploads…

First off, without having gone in and manual created a junction for the Sync directory to move it two a thumb drive, this would have blown away the free space on my Surface Book’s main drive. I cannot imagine how this was released without at least the rudimentary ability to move where files are synced as mobile devices/laptops are the quintessential target platform for this feature.

Secondly, is this really how Syn…er…Download is supposed to work? The old sync I could set the limit on episodes and to only download unwatched and it did just that. Downloaded up to that number of unwatched episodes and stopped. Even if after a day it deletes all the ones that have been watched, this is crazy. What happens if I try to sync a show that has even more back seasons with even higher episode counts? Or am I supposed to just “download” individual seasons/episodes because that would really break a basic functionality I use every day.

If this is a bug, I can provide the Player-side client and server logs and the Qnap-side server logs privately upon request. Too much personal data in there to try and redact and attach directly.

[irq7]

Ugh! Ok, I posted before it was done. It was downloading the last couple of episodes for Season 3 as I posted this but then suddenly it deleted EVERYTHING IT HAD DOWNLOADED - 13+GB, nothing left under …1\2 and then came up with the error message:

There was an unexpected error loading this item
Please visit our forums if you continue to experience problems

[irq7]

Since no one is replying, I’ll just keep talking to myself…

This seems to be an issue with this one show (maybe because of multiple seasons?). I’ve Downloaded another show that had one season with four episodes, all watched, it downloaded them all. I guess I’ll wait until later today to see if it purges them at the one day mark as requested.

I had it download another show (with “Next 3” set, delete after 1 day), it had one season with a little over a dozen episodes, two unwatched. Again it downloaded ALL of them.

So far this “Download is better than Sync” line seems to be a big “no”. All of the above worked fine with Sync in the ancient Windows Metro (Windows Store) app even if it did occasionally close itself immediately upon startup at times.

[deactivated]

There’s quite a bit of chatter in other threads wrt the “next” behavior being broken. We’re looking into it.

[irq7]

This is pretty basic functionality. I see the thread you pointed to and see the fact that it has been almost a week since there was an update. Is there a bleeding edge/beta release channel for those willing to test?

[deactivated]

We believe this has been ironed out in the 1.2 release we released just a little bit ago.

[irq7]

It does seem to be working - though there are still a lot of rough edges beyond the technical ones like transcoding for mobile - like a simple view to see just downloaded shows (not the download view the shows all possible download entries).