Able to remote access but not play files

Plex Media Server Remote Access
1

Server Version#: 1.22.1.4228-724…
Player Version#:Chrome 4.53.0

Hello!

I am able to log in to my server from a remote location, however, when pressing PLAY on the file I want to watch, NOTHING happens.

is there a known fix for this?

2

What kind of device is the Chrome web browser running on and which version number of Chrome is installed?

3

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