Server Version#: 1.21.1.3795
Player Version#: 6.7.4.674-abf6bf3df
It’s been about a month now that I’ve been experiencing this issue where video files with the AC3 format will drop for a moment every few minutes. It’s not consistent in frequency of drops.
This is a new issue happening with videos that I’ve watched before without issue in this current setup.
I’ve read up on multiple forums and made many changes, but none have resolved the issue. There was one post which seemed close to the issue I’m encountering and setup, but was unable to resolve by applying the changes.
All equipment is hardwired into a gigabit router.
Here’s the equipment and current settings information.
WDPR4100 NAS running Plex Media Server
Plex Media Server Version: 1.21.1.3795
Roku 4630X - Roku Premiere+
Version: 9.4.0 Build 4200-29
Yamaha RX-A880 Receiver
Firmware Version: 1.80
Video file info:
Playback: Direct Play
Format: mkv
Audio: AC3 5.1
Video: 1080p (H.264)
Roku Settings:
Display Type: Auto detect
Detected: 4K HDR10 @ 60Hz HDCP 2.2
Audio
Menu Volume: Medium
Audio Mode: Auto (DD+,DTS)
HDMI: Auto Detect
Plex App Settings:
Video
Local Quality: Original
Remote Quality: 4 Mbps 720p
Direct Play: Auto
Allow Direct Stream: Enabled
Maximum H.246 Level: Auto
Allow MPEG2: Enabled
Audio:
Allow DTS-HD: Enabled
Receiver Settings:
Input
Format: PCM
Channel: 2.0 (2/0/—)
Sampling: 48kHz
Output
Channel: 5.1.0
