PRIMER PROBLEMA CON MI WIFI
tambien intente probar con otra red de un familiar y me aparece esto:
AYUDA POR FAVOR !!!
tambien intente probar con otra red de un familiar y me aparece esto:
AYUDA POR FAVOR !!!
Help! I can not enter plex remote access I get a message unavailable, previously if I could see my videos on the tv and I have shared to two people nothing more :(, how can I get back to have the green check for remote access. Here are two images of the problem one is with my wifi internet and the other with a family member’s wifi internet. Thank you I look forward to your response!!! 
Did you already have a look at the related troubleshooting support article?
https://support.plex.tv/articles/200931138-troubleshooting-remote-access/
There’s also a guide with some more details on how to troubleshoot remote access issues. You’ll need the actual findings from these checks to dig deeper and for others to provide more assistance.
As a side note… while you’re accessing your server from within your home network, remote access should not be required.
I can’t understand 
I’m reading and I can’t figure out how to fix it and I’ve searched several forums.
Are you able to do the different checks described in the troubleshooting guide?
I did everything but I don’t seem to be doing it right, I don’t know how to understand it.
Then we need the specific details of what you tested and to what outcome (beside it’s not working).
e.g. does your router have a publicly routable IPv4 address, can you see/access the forwarded public port of your router from outside your home network…
Based on the screenshots you DM’d…
For starters, your ISP doesn’t seem to give you a publicly routable IP address. In order to save some rare publicly routable IP addresses, they treat their backbone like a private / home network (your router’s WAN / public IP address starting with 192.186.x.x is a home network IP address). For comparison – your actual home network is in 10.10.x.x, which is also a private network IP range.
Even if you setup a port forward on your router, that’s not accessible from outside your home network. If you open a site like canyouseeme.org, you’ll notice that the public IP they see isn’t the one of your router.
Your best shot is to contact your ISP and ask them if they can give you a “publicly routable IPv4 address”. To be precise… they might ask you to order a “static IP address” – that’s not technically necessary (though some ISPs insist and want you to pay extra for that).
Hi TOM thanks for answering but I can not understand how all this month I was using normal, and with two wifi networks mine that is the router and my cousin’s that I can not access your router. and both could use remote access. do not understand? 
There’s lots of things that can change when it comes to your internet configuration. And you can only see/influence a subset of those things yourself.
If your ISP previously gave all their customers publicly routable IPv4 addresses, your remote access could have worked like a charm. Until they changed things on their backend.
Another scenario – if this isn’t a recent change by your ISP – they might also have changed their DNS. Your router is pointing to a “domain name server” at an address of your ISP (192.186.0.1) – that means your internet connection depends on “their address book”. They might have used a reference that allowed for your clients / server to establish a relayed connection (indirect connection, where the traffic isn’t going from server → app but server → Plex relay → client). You could try to switch to a different DNS (e.g. Google’s 8.8.8.8 or 8.8.4.4).
That being said… relay connections are limited to 1 Mbps, so while you cannot resolve the underlying remote access setup issue with your ISP, your remote connections will be very limited.
now I get x in private network
Then it’s probably really just your ISP changing their backbone to a CGNAT (“carrier grade NAT” → the “ISP treats their network like a home network” model I mentioned earlier).
Best shot… call them and ask if they can give you a publicly routable IPv4 address.
Is there no other solution? Is it possible to configure the public port manually?
You can configure a manual port forward. But for that to work, your router must be routable from outside your home network – and with your ISP placing you in a CGNAT, that’s not possible.
For comparison:
- regular setup: your mailbox is located at the street and the mail man will come by every day to drop your mail (and possibly pick some up)
- CGNAT: your ISP has placed your mailbox in the lobby of a gated community; the mail man never comes to your actual house to pick anything up (=your mailbox → Plex Server isn’t accessible from outside your home network.
Talk to them – some ISPs are supportive and willing to give you a publicly routable IPv4 address. Some do it for a small fee – some will blindly say “no”
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