Access to server denied in PLEX

Plex Media Server NAS & Devices
1

Hello people,

Completely new to the world of NAS and Plex but bumping into an issue I can’t seem to fix.

NAS: Synology DS220+
DSM: 7.1

I tried installing the newest version of Plex. Not the one for the package centre. Everything went well, but when I open it, it says: acces denied. You are not allowed acces to this server. (rough translation from Dutch). A friend who helped me buy the NAS said I had to follow some guide where I change the permissions of the folders. Which I did, but it still gives me the same message.
Another weird thing is that I see other people in YouTube video’s having a Plex user on the NAS. It never showed up with me.

Anybody that can help me?

2

That was for the old DSM. For DSM 7+ the user is named PlexMediaServer
Ref: Synology FAQ - Questions, Answers, and How-To's - #25 by ChuckPa

First of all, both your Synology and the workstation you use must be on the same IP Net, as well as that must be in private address space, see:

Or, use a claim token, as mentioned here:

3

Hi Dane22,

Thanks for your help. I tried to reinstall and use the claim token option. This made the access denied screen not pop up. But now I don’ have an option to add add a library under settings.

4

Please show the output from:

http://<IP_OF_SYNOLOGY>:32400/identify

Also, try and close browser, and then try again

5

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