I have been spending 2 days to test various methods and FAQs, forum postings, but still encounter the same issues. Desperately look for someone who can assist.
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Your ATV model (2 or 3) and firmware version (found under the ATV settings > general > about > Apple TV software): 5.2.1 (6025)
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The DNS server set on the ATV (found under the ATV settings > general > network > DNS): 192.168.0.102
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The device and operating system (including version number) that PlexConnect is installed on: Windows 7, PC
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The local IP address of the device that PlexConnect is installed on: 192.168.0.102
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The device and operating system (including version number) that the Plex media server (PMS) is installed on: PC, Windows 7,
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The Plex media server (PMS) version number you are running (**do not put 'latest'**): 0.9.7.28
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The local IP address of the device that the Plex media server (PMS) is installed on: 192.168.0.102
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The PlexConnect version number. If using Github source then a time and date of download (look at the creation date of the folder) and if you are using any testing branch e.g. the Elan/PlexInc one. Downloaded on June 30 2012 19:20 (+8.00) and tested on Elan/PlexInc version.
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The content of your 'Settings.cfg' file (if you do not have this file you are running an old version, please update)
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Detail on the media file if it is an issue related to playing a media file (in order to get the necessary information on a particular media file go into the Plex web interface, select the video file, when it brings up the page for the media file click on the "i" information button on the left hand side, it will then bring up a "media info" box, click on the "View XML" button, it will then open a browser window with the relevant information, copy this to http://www.pastebin.com and use the pastebin link to post the details; posting the information directly in the forum may mess up the formatting and generally takes up a lot of space):
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A detailed description of the issue (the clearer you can make this the better): When tested on both versions of Plexconnect, click on all movies tab, the screen shows hourglass and "accessing trailers..." . Both ATV and PC are on ethernet. Tested on Wifi, but still no luck. DNS has changed to local ISP, after tested with Google default, both giving the same results.
