Account Breach

General Discussions
1

So I woke up this morning to find emails saying my account was accessed from a new device in the States (Im in Australia) -

A new device was used to sign in to your Plex account:

Account:
Device: Plex Website**
Location: Milpitas, California, United States (estimated)**
IP address: 99.67.20.24**

Then one saying my email address has been changed.

It said if it was not me then to click a link, which i did, only to get a LINK has expired error.

I would like to say I have just payed the lifetime payment to assist in the dev of Plex because I think it is great software.
But now my account has been snatched away from me.

I’m guessing if this was a free account this would not have happened.

Very disappointed.

What’s more there doesn’t seem to be a support line for this kind of thing?

I had to create a second account to just write in here.

Please help.

2

Please reach out to Contact | Plex

While the geo-mapping of an IP address can be pretty far off (given IP addresses are not reflecting a certain geography) – that change of your account’s e-mail address is a big red light.

5

Your account shows it was already reverted back via the link in notification email. have you tried a password reset via the forgot password link? https://app.plex.tv/auth#?resetPassword

2 Likes
6

Thank you kindly Tom,

Greatly appreciated.

My account has been hijacked, i can not access it at all.

The email has been changed.

8

OMG Thank you so much BigWheel.

It worked!

I can’t express enough how happy I am to have my account back.

I’m a life time supporter and it was money well spent.

Woot woot!!

Changed password as well.

Is there a mobile phone authenticator I can use when ever my account is being accessed by a new device or email changed?
I would certainly use it.

Faith absolutely restored, Thanks again Plex Support - You rock !

9

We do support 2 factor auth via an authenticator app. more info here. Secure Your Account with Two-Factor Authentication | Plex Support

10

Thank you again BigWheel I will have a look at that.

I am currently faced with another issue.
While I have access to my account I cannot access Plex Media Server.

It keeps asking me to download which i do and restart, and then it repeats.

I read on another forum post that a second account can create conflict (I had to create a second account to access the forums.) - so I changed the appropriate regedit emails. (x2) but still without any success.

Is there something I am missing?

11

Would try clearing out the tokens and such as well. Info here. Why am I locked out of Server Settings and how do I get in? | Plex Support

12

Thank you once again good Sir for that link, fixed it a treat.
Everything is working as it should (I needed to edit two more tokens)

Your help is greatly appreciated and you have my profound gratitude for your quick response and assistance.

You’re a Legend.

1 Like