Account throttled (Unable to access WebUI)

Server Version#: Linuxserver.io plex:latest
Plex.zip (131.0 KB)
I was able to spin up a container successfully a few days ago and did some testing and was just starting to realize how awesome plex is for the first time. But then I re-imaged my machine with ubuntu server 22.04 and did some partitioning and loaded fail2ban for security in reparation to deploy the system, and am now unable to access the webpage. I have attached my logs and docker-compose file. Please advise TIA!
@ChuckPA

@ChuckPa I have looked through my ‘Plex Media Server.log’ file and am seeing some of the same entries that you previously indicated meant my account is throttled due to excessive creation/deletion of containers

Sep 21, 2022 04:23:30.927 [0x7fe2a613db00] DEBUG - [HttpClient/HCl#19] HTTP/2.0 (0.1s) 422 response from POST https://plex.tv/servers.xml?auth_token=xxxxxxxxxxxxxxxxxxxx (reused)
Sep 21, 2022 04:23:30.927 [0x7fe2a3226b00] DEBUG - MyPlex: Published Mapping State response was 422

My b, I have now deleted the past servers I could see on my account. Would you possibly be able to check/verify if I was throttled and if so could you reset my cert again?

In other news, when I look through the logs searching for error level entries I see

#In 'Plex Media Server.log'
Sep 21, 2022 04:23:27.196 [0x7fe2a54d8b00] ERROR - MyPlex: Error 403 requesting XML from: https://plex.tv/api/v2/server/access_tokens?auth_token=xxxxxxxxxxxxxxxxxxxx
Sep 21, 2022 04:23:27.196 [0x7fe2a6650b00] ERROR - MyPlex: Couldn't get list of access tokens from myPlex.

#In'Plex Media Server.1.log'
Sep 21, 2022 04:23:25.170 [0x7fec150a1b00] ERROR - Network Service: Error in advertiser handle read: 125 (Operation canceled) socket=68
...
Sep 21, 2022 04:23:25.191 [0x7fec149fbb00] ERROR - Timeout or error reading status line from plug-in pipe [com.plexapp.agents.none], we're killing it.
Sep 21, 2022 04:23:25.191 [0x7fec149fbb00] DEBUG - Stopping [com.plexapp.agents.none].
Sep 21, 2022 04:23:25.191 [0x7fec149fbb00] ERROR - Error received reading configuration for com.plexapp.agents.none

There are more, but this is a general overview of the stuff I thought stuck out. I have not started up another container again in order to test it, until I know if I am throttled. But I believe those errors in the log files are downstream of being throttled. Is that a reasonable assumption? Or do I have multiple issues? Please advise, thanks.

Does anyone know if there is a way for me to reset my own cert in the case of being throttled as mentioned above? I am fairly sure that once that is cleared I should be all set

@ChuckPa

There is nothing user-facing which allows access to your account at that level.
(it was throttled by Plex.tv for excess)

You did have several servers listed, all of which you’d deleted.
I completed the removal of them from the account to expedite cleanup.

At this point:

  1. The auto-throttle imposed by Plex.tv has self-expired
  2. There are no services listed. The browser will not be looking for anything.

Thank you! I am still unable to get at the webUI after a few days. I entered a new claim token and spun up the container. but all the browser windows time out. I was able to get this to work on my previous drive behind a proxy. and I have tried accessing through that same proxy and directly through LAN. I have attached the logs here again. I still see some of the same entries (I deleted my config folder and had the new instance create a new one.

Sep 26, 2022 03:32:38.279 [0x7f4d64d47b00] DEBUG - [HttpClient/HCl#19] HTTP/2.0 (0.1s) 422 response from POST https://plex.tv/servers.xml?auth_token=xxxxxxxxxxxxxxxxxxxx (reused)
Sep 26, 2022 03:32:38.279 [0x7f4d61d44b00] DEBUG - MyPlex: Published Mapping State response was 422

Please advise @ChuckPa
Logs.2.zip (129.4 KB)

@rkyathappala

Your account throttle has expired (naturally)

Do you have the correct credentials?
( Remember, everyone’s account was forced to change passwords )

I missed that, but now I reset my password and am still unable to get in. The browser times out even if I try to access over LAN while in incognito (normally it would ask me to sign in and then grant me access).

Below I’ve attched my latest logs. I still see the 422, not sure why it is always adding the “
 (reused)” part.

Sep 26, 2022 22:56:38.253 [0x7fa7b001ab00] DEBUG - [HttpClient/HCl#19] HTTP/2.0 (0.1s) 422 response from POST https://plex.tv/servers.xml?auth_token=xxxxxxxxxxxxxxxxxxxx (reused)
Sep 26, 2022 22:56:38.253 [0x7fa7ad1cdb00] DEBUG - MyPlex: Published Mapping State response was 422

And when I search for error level entries, I see

# # 'Plex Media Server.log' Line 65
Sep 26, 2022 22:56:34.434 [0x7fa7b001ab00] DEBUG - [HttpClient/HCl#2] HTTP/2.0 (0.4s) 403 response from GET https://plex.tv/api/v2/server/access_tokens?auth_token=xxxxxxxxxxxxxxxxxxxx
Sep 26, 2022 22:56:34.434 [0x7fa7afa3eb00] ERROR - MyPlex: Error 403 requesting XML from: https://plex.tv/api/v2/server/access_tokens?auth_token=xxxxxxxxxxxxxxxxxxxx
Sep 26, 2022 22:56:34.434 [0x7fa7b0531b00] ERROR - MyPlex: Couldn't get list of access tokens from myPlex.

# 'Plex Media Server.log' Line 539
Sep 26, 2022 22:56:54.496 [0x7fa7b1109b00] ERROR - [CERT/OCSP] Error opening file '"/config/Library/Application Support/Plex Media Server/Cache/OCSP/main.der"' - No such file or directory (2)

# 'Plex Media Server.log' Line 1184
Sep 26, 2022 22:57:13.997 [0x7fa7b152cb00] WARN - JobManager: Could not find job for handle 783
Sep 26, 2022 22:57:13.997 [0x7fa7b001ab00] WARN - [HttpClient/HCl#86] HTTP error requesting GET http://127.0.0.1:45985/:/plugins/com.plexapp.agents.localmedia/prefs (56, Failure when receiving data from the peer) (Recv failure: Connection reset by peer)

# 'Plex Media Server.1.log' Line 2888
Sep 26, 2022 22:56:32.020 [0x7f95a116db00] ERROR - Network Service: Error in advertiser handle read: 125 (Operation canceled) socket=68

# 'Plex Media Server.1.log' Line 2897
Sep 26, 2022 22:56:32.045 [0x7f95a04eeb00] ERROR - Timeout or error reading status line from plug-in pipe [com.plexapp.agents.opensubtitles], we're killing it.
Sep 26, 2022 22:56:32.045 [0x7f95a04eeb00] DEBUG - Stopping [com.plexapp.agents.opensubtitles].
Sep 26, 2022 22:56:32.045 [0x7f95a04eeb00] ERROR - Error received reading configuration for com.plexapp.agents.opensubtitles

# 'Plex Media Server.1.log' Line 2902
Sep 26, 2022 22:56:32.047 [0x7f95a06f1b00] ERROR - Timeout or error reading status line from plug-in pipe [com.plexapp.agents.none], we're killing it.
Sep 26, 2022 22:56:32.047 [0x7f95a06f1b00] DEBUG - Stopping [com.plexapp.agents.none].
Sep 26, 2022 22:56:32.047 [0x7f95a06f1b00] ERROR - Error received reading configuration for com.plexapp.agents.none

# 'Plex Media Server.1.log' Line 2911
Sep 26, 2022 22:56:32.055 [0x7f95a21b4b00] WARN - [HttpClient/HCl#20] HTTP error requesting GET http://127.0.0.1:38477/system/agents (52, Server returned nothing (no headers, no data)). Network appears to be configured for jumbo frames.
Sep 26, 2022 22:56:32.055 [0x7f95a39ccb00] WARN - JobManager: Could not find job for handle 111
Sep 26, 2022 22:56:32.055 [0x7f95a21b4b00] WARN - [HttpClient/HCl#2b] HTTP error requesting GET http://127.0.0.1:38477/:/plugins/com.plexapp.system/messaging/function/X0FnZW50U2VydmljZTpVcGRhdGVJbmZv/Y2VyZWFsMQoxCmxpc3QKMApyMAo_/Y2VyZWFsMQo2CmRpY3QKbGlzdApkaWN0Cmxpc3QKbGlzdApsaXN0CjIKczMyCmNvbS5wbGV4YXBwLmFnZW50cy5vcGVuc3VidGl0bGVzczEwCmlkZW50aWZpZXJyMQpzMTAKYWdlbnRfaW5mbzEKcjIKMTAKcjMKczExCm1lZGlhX3R5cGVzbnMxMgphY2NlcHRzX2Zyb21uczE0CmZhbGxiYWNrX2FnZW50cjQKczE0CmNvbnRyaWJ1dGVzX3RvcjUKczkKbGFuZ3VhZ2VzYjFzMjAKcGVyc2lzdF9zdG9yZWRfZmlsZXNpMApzNwp2ZXJzaW9uYjBzMTYKcHJpbWFyeV9wcm92aWRlcmIxczUKcHJlZnNzMTcKT3BlblN1YnRpdGxlcy5vcmdzNApuYW1lMQpzNQpNb3ZpZTEKczIzCmNvbS5wbGV4YXBwLmFnZW50cy5pbWRiMQpzMgp4bnIwCg__ (52, Server returned nothing (no headers, no data)). Network appears to be configured for jumbo frames.
Sep 26, 2022 22:56:32.055 [0x7f95a21b4b00] WARN - [HttpClient/HCl#2c] HTTP error requesting GET http://127.0.0.1:38477/:/plugins/com.plexapp.system/messaging/function/X0FnZW50U2VydmljZTpVcGRhdGVJbmZv/Y2VyZWFsMQoxCmxpc3QKMApyMAo_/Y2VyZWFsMQo1CmRpY3QKbGlzdApkaWN0Cmxpc3QKbGlzdAoyCnMyMwpjb20ucGxleGFwcC5hZ2VudHMubm9uZXMxMAppZGVudGlmaWVycjEKczEwCmFnZW50X2luZm8xCnIyCjEwCnIzCnMxMQptZWRpYV90eXBlc25zMTIKYWNjZXB0c19mcm9tbnMxNApmYWxsYmFja19hZ2VudG5zMTQKY29udHJpYnV0ZXNfdG9yNApzOQpsYW5ndWFnZXNiMXMyMApwZXJzaXN0X3N0b3JlZF9maWxlc2kwCnM3CnZlcnNpb25iMXMxNgpwcmltYXJ5X3Byb3ZpZGVyYjBzNQpwcmVmc3MxNApQZXJzb25hbCBNZWRpYXM0Cm5hbWUxCnM1Ck1vdmllMQpzMgp4bnIwCg__ (52, Server returned nothing (no headers, no data)). Network appears to be configured for jumbo frames.

Have you seen this issue with ‘Network expecting jumbo frames’ before?
Logs.3.zip (128.0 KB)

Your server, or something in your LAN is configured with Jumbo frames.

Jumbo frames are any MTU packet size greater than the default 1500.

Sep 26, 2022 22:56:32.055 [0x7f95a21b4b00] WARN - [HttpClient/HCl#2c] HTTP error requesting GET http://127.0.0.1:38477/:/plugins/com.plexapp.system/messaging/function/X0FnZW50U2VydmljZTpVcGRhdGVJbmZv/Y2VyZWFsMQoxCmxpc3QKMApyMAo_/Y2VyZWFsMQo1CmRpY3QKbGlzdApkaWN0Cmxpc3QKbGlzdAoyCnMyMwpjb20ucGxleGFwcC5hZ2VudHMubm9uZXMxMAppZGVudGlmaWVycjEKczEwCmFnZW50X2luZm8xCnIyCjEwCnIzCnMxMQptZWRpYV90eXBlc25zMTIKYWNjZXB0c19mcm9tbnMxNApmYWxsYmFja19hZ2VudG5zMTQKY29udHJpYnV0ZXNfdG9yNApzOQpsYW5ndWFnZXNiMXMyMApwZXJzaXN0X3N0b3JlZF9maWxlc2kwCnM3CnZlcnNpb25iMXMxNgpwcmltYXJ5X3Byb3ZpZGVyYjBzNQpwcmVmc3MxNApQZXJzb25hbCBNZWRpYXM0Cm5hbWUxCnM1Ck1vdmllMQpzMgp4bnIwCg__ (52, Server returned nothing (no headers, no data)). Network appears to be configured for jumbo frames.

This is telling me that the loopback adapter appears to have a non standard MTU

  1. The loopback adapter (127.0.0.1) has MTU = 65536 by default.
  2. All other ethernet ports have 1500 by default.

Nothing we, as users, have in our homes needs more than 1500 MTU.

Setting MTU larger than this should only be used under special conditions where EVERY hop from origin to destination is configured the same else packets will fragment and the message get all broken up like what’s being reported above.

Given this is showing in the container, What has been done to the host’s adapters ?

Can you show ip addr or ifconfig output ?

Currently I am on a board that is using a mPCI wifi card. I am planning to change to ethernet on a static IP when deploying. Here is the ifconfig output on wifi:

derby@derby-server:~/Projects/plex$ ifconfig                                                                   
br-e27f3c84454a: flags=4163<UP,BROADCAST,RUNNING,MULTICAST>  mtu 1500                                          
        inet 172.18.0.1  netmask 255.255.0.0  broadcast 172.18.255.255                                         
        inet6 fe80::42:dff:fe9a:1aae  prefixlen 64  scopeid 0x20<link>                                         
        ether 02:42:0d:9a:1a:ae  txqueuelen 0  (Ethernet)                                                      
        RX packets 306883626  bytes 156433516072 (156.4 GB)                                                    
        RX errors 0  dropped 0  overruns 0  frame 0                                                            
        TX packets 228550314  bytes 216811849424 (216.8 GB)                                                    
        TX errors 0  dropped 0 overruns 0  carrier 0  collisions 0                                             
                                                                                                               
docker0: flags=4099<UP,BROADCAST,MULTICAST>  mtu 1500                                                          
        inet 172.17.0.1  netmask 255.255.0.0  broadcast 172.17.255.255                                         
        inet6 fe80::42:ebff:fecd:b1e4  prefixlen 64  scopeid 0x20<link>                                        
        ether 02:42:eb:cd:b1:e4  txqueuelen 0  (Ethernet)                                                      
        RX packets 0  bytes 0 (0.0 B)                                                                          
        RX errors 0  dropped 0  overruns 0  frame 0                                                            
        TX packets 3  bytes 306 (306.0 B)                                                                      
        TX errors 0  dropped 0 overruns 0  carrier 0  collisions 0                                             
                                                                                                               
enp3s0: flags=4099<UP,BROADCAST,MULTICAST>  mtu 1500                                                           
        ether 70:85:c2:68:f8:f3  txqueuelen 1000  (Ethernet)                                                   
        RX packets 0  bytes 0 (0.0 B)                                                                          
        RX errors 0  dropped 0  overruns 0  frame 0                                                            
        TX packets 0  bytes 0 (0.0 B)                                                                          
        TX errors 0  dropped 0 overruns 0  carrier 0  collisions 0                                             
                                                                                                               
lo: flags=73<UP,LOOPBACK,RUNNING>  mtu 65536                                                                   
        inet 127.0.0.1  netmask 255.0.0.0                                                                      
        inet6 ::1  prefixlen 128  scopeid 0x10<host>                                                           
        loop  txqueuelen 1000  (Local Loopback)                                                                
        RX packets 1461088  bytes 138591948 (138.5 MB)                                                         
        RX errors 0  dropped 0  overruns 0  frame 0                                                            
        TX packets 1461088  bytes 138591948 (138.5 MB)                                                         
        TX errors 0  dropped 0 overruns 0  carrier 0  collisions 0                                             
                                                                                                               
veth2669ce4: flags=4163<UP,BROADCAST,RUNNING,MULTICAST>  mtu 1500                                              
        inet6 fe80::fc60:6ff:fe0a:c466  prefixlen 64  scopeid 0x20<link>                                       
        ether fe:60:06:0a:c4:66  txqueuelen 0  (Ethernet)                                                      
        RX packets 751754  bytes 192817932 (192.8 MB)                                                          
        RX errors 0  dropped 0  overruns 0  frame 0                                                            
        TX packets 908889  bytes 178979787 (178.9 MB)                                                          
        TX errors 0  dropped 0 overruns 0  carrier 0  collisions 0                                             
                                                                                                               
vethe7fb38e: flags=4163<UP,BROADCAST,RUNNING,MULTICAST>  mtu 1500                                              
        inet6 fe80::64c0:78ff:fece:c189  prefixlen 64  scopeid 0x20<link>                                      
        ether 66:c0:78:ce:c1:89  txqueuelen 0  (Ethernet)                                                      
        RX packets 33522  bytes 3727890 (3.7 MB)                                                               
        RX errors 0  dropped 0  overruns 0  frame 0                                                            
        TX packets 52591  bytes 4028559 (4.0 MB)                                                               
        TX errors 0  dropped 0 overruns 0  carrier 0  collisions 0                                             
                                                                                                               
vethf2543e8: flags=4163<UP,BROADCAST,RUNNING,MULTICAST>  mtu 1500                                              
        inet6 fe80::4c01:57ff:fe06:9f5a  prefixlen 64  scopeid 0x20<link>                                      
        ether 4e:01:57:06:9f:5a  txqueuelen 0  (Ethernet)                                                      
        RX packets 306624395  bytes 160661119624 (160.6 GB)                                                    
        RX errors 0  dropped 0  overruns 0  frame 0                                                            
        TX packets 228221862  bytes 216772332990 (216.7 GB)                                                    
        TX errors 0  dropped 0 overruns 0  carrier 0  collisions 0                                             
                                                                                                               
wlp2s0: flags=4163<UP,BROADCAST,RUNNING,MULTICAST>  mtu 1500                                                   
        inet 192.168.50.244  netmask 255.255.255.0  broadcast 192.168.50.255                                   
        inet6 fe80::e9d2:9e6a:bf83:a949  prefixlen 64  scopeid 0x20<link>                                      
        ether 60:f6:77:58:36:08  txqueuelen 1000  (Ethernet)                                                   
        RX packets 322915803  bytes 229180640898 (229.1 GB)                                                    
        RX errors 0  dropped 0  overruns 0  frame 0                                                            
        TX packets 309962954  bytes 169659621977 (169.6 GB)                                                    
        TX errors 0  dropped 0 overruns 0  carrier 0  collisions 0

All those are good. Is there somewhere else in the LAN (think through the chain of devices from PMS → out the modem/router which heads off to Plex.tv) ?

Holy s**t thank you!! I needed to make a firewall rule to allow traffic on 32400 on my docker host!!
I didn’t need to do this on my old drive, but i also don’t know that i ever enabled the firewall in the first place. I am now able to access everything!

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