hi
just did a clean install of windows 7, installed plex and got the following error “problem has been detected with a core component of Plex Media Server.”
Attached is the log - I couldn’t see an obvious issue - can anyone spot it?
@aberkeley said:
hi
just did a clean install of windows 7, installed plex and got the following error “problem has been detected with a core component of Plex Media Server.”Attached is the log - I couldn’t see an obvious issue - can anyone spot it?
This arises if the system agents do not start in time
Could you get zip of the folder
C:\Users\anthony\AppData\Local\Plex Media Server\Logs\PMS Plugin Logs
Is the problem repeatable ? I suspect it is a timing issue and the first launch may be taking longer to setup the environment. If you restart you may find that the error does not arise
If the error is repeatable i would like to establish at what time the error is displayed - so that it can be compared to what is in the server log files.
its not repeatable - seems to be fine on restart - attached are the logs as requested. Server seems to be ok, I have an issue with transcoding but will pick that up in a parallel thread
@aberkeley said:
its not repeatable - seems to be fine on restart - attached are the logs as requested. Server seems to be ok, I have an issue with transcoding but will pick that up in a parallel thread
Thanks - it was as i suspected - a timing issue appears to be more likely to occur on first launch. I have flagged it to the development team
Please help, PMS will not allow me to add content to library and access channels.
@bensal said:
Please help, PMS will not allow me to add content to library and access channels.
There are a lot of issues showing up in the logs
Could you tell me what you did at 10:10 am on 3rd September
The server was running version 1.1.3 from 17:22 on 2nd September till 10:10 am next morning.
At 10:10:12 am you stopped the Plex Media Server and immediately re-launched it? Yourself ? script?
And on restart at 10:10:36 am it installed a new Plex Media Server database - Intrigued as to how the database file disappeared in the 24 seconds. And how it actually re-launched immediately after exiting? manually by you ?
Sep 03, 2016 10:10:36.532 [7636] DEBUG - Installing Library Database from [C:\Program Files (x86)\Plex\Plex Media Server\Resources\com.plexapp.plugins.library.db] to [C:\Users\bensa.SALLEMI-PC\AppData\Local\Plex Media Server\Plug-in Support\Databases\com.plexapp.plugins.library.db]
and just before that - no indication of a missing database
Sep 03, 2016 10:10:12.133 [6252] DEBUG - Ordered to stop server.
Sep 03, 2016 10:10:12.133 [2016] DEBUG - Stopping server...
Sep 03, 2016 10:10:12.134 [1212] DEBUG - HTTP requesting POST http://www.google-analytics.com/collect
Sep 03, 2016 10:10:12.202 [1212] DEBUG - HTTP 200 response from POST http://www.google-analytics.com/collect
Sep 03, 2016 10:10:12.203 [1212] DEBUG - Sent analytics request: 200
Sep 03, 2016 10:10:12.203 [1212] DEBUG - TranscodeJobManager: [Running] onServerShutdown
Sep 03, 2016 10:10:12.203 [1212] DEBUG - TranscodeJobManager: [Running] -> [Shutdown]
Sep 03, 2016 10:10:12.203 [2016] DEBUG - Server stopped.
Sep 03, 2016 10:10:12.204 [2016] DEBUG - NetworkService: Stopping advertisement.
Sep 03, 2016 10:10:12.204 [2016] DEBUG - Killing plug-ins.
Sep 03, 2016 10:10:12.204 [2016] DEBUG - [com.plexapp.system] Killing.
Sep 03, 2016 10:10:12.204 [2016] DEBUG - [com.plexapp.plugins.g2gfm] Killing.
Sep 03, 2016 10:10:12.205 [2016] DEBUG - [com.plexapp.plugins.spike] Killing.
Sep 03, 2016 10:10:12.205 [2016] DEBUG - [com.plexapp.plugins.unsupportedappstore] Killing.
Sep 03, 2016 10:10:12.206 [2016] DEBUG - [com.plexapp.plugins.WebTools] Killing.
Sep 03, 2016 10:10:12.206 [2016] DEBUG - Waiting for DLNA server to exit.
Sep 03, 2016 10:10:12.543 [8488] DEBUG - DLNA Server exited.
Sep 03, 2016 10:10:12.563 [2016] DEBUG - Database: Shutting down.
I would like to understand what was happening here
Now the other things that were wrong
You have some old bundles ? Did you copy them there yourself ? Are they residual from an old version - last time these were used by Plex Media Server was before version 0.9.12.4 !
Sep 03, 2016 10:35:33.033 [6824] WARN - Couldn't determine bundle identifier for plug-in at: C:\Users\bensa.SALLEMI-PC\AppData\Local\Plex Media Server\Plug-ins\Frameworks.bundle
Sep 03, 2016 10:35:33.039 [6824] WARN - Couldn't determine bundle identifier for plug-in at: C:\Users\bensa.SALLEMI-PC\AppData\Local\Plex Media Server\Plug-ins\System.bundle
There is also an issue with this corrupt bundle
Sep 03, 2016 10:35:33.036 [6824] WARN - Couldn't determine bundle identifier for plug-in at: C:\Users\bensa.SALLEMI-PC\AppData\Local\Plex Media Server\Plug-ins\LegendasTV.bundle
and what were you doing here? Where did you get the advise to enter the word IP and a double-quote and the mask in the List of IP Addresses and Networks not required to auth
Sep 03, 2016 10:59:41.142 [12132] DEBUG - Request: [127.0.0.1:52397 (Loopback)] PUT /:/prefs?allowedNetworks=IP%22%2F255.255.255.255 (4 live) GZIP Signed-in
Sep 03, 2016 10:59:41.142 [12132] DEBUG - Auth: We found auth token (xxxxxxxxxxxxxxxxxxxx), enabling token-based authentication.
Sep 03, 2016 10:59:41.142 [12132] DEBUG - Auth: authenticated user 1 as bensal
Sep 03, 2016 10:59:41.143 [12132] DEBUG - Auth: Came in with a super-token, authorization succeeded.
Sep 03, 2016 10:59:41.143 [1212] DEBUG - Completed: [127.0.0.1:52397] 200 PUT /:/prefs?allowedNetworks=IP%22%2F255.255.255.255 (4 live) GZIP 0ms 158 bytes
So you typed in IP"/255.255.255.255
What IP were you trying to allow through?
Is this because you did not know what the term IP Address means ?
Later on you changed this an IP Address and a Port number - why ? Where did this advice come from ?
Sep 03, 2016 11:09:11.815 [13196] DEBUG - Request: [127.0.0.1:54285 (Loopback)] PUT /:/prefs?allowedNetworks=192.168.1.128%3A33400 (6 live) GZIP Signed-in
Sep 03, 2016 11:09:11.815 [13196] DEBUG - Auth: We found auth token (xxxxxxxxxxxxxxxxxxxx), enabling token-based authentication.
Sep 03, 2016 11:09:11.815 [13196] DEBUG - Auth: authenticated user 1 as bensal
Sep 03, 2016 11:09:11.815 [13196] DEBUG - Auth: Came in with a super-token, authorization succeeded.
Sep 03, 2016 11:09:11.816 [14592] DEBUG - Completed: [127.0.0.1:54285] 200 PUT /:/prefs?allowedNetworks=192.168.1.128%3A33400 (6 live) GZIP 0ms 158 bytes (pipelined: 7)
So you typed in 192.168.1.128:33400 here - why?
What are you actually trying to achieve here?
and what more observation / advice - you had two network interfaces active at some point. Please disable one and make sure your run the machine with only one IP Address. It avoids complications
Sep 03, 2016 11:29:45.913 [1160] DEBUG - Network interfaces:
Sep 03, 2016 11:29:45.913 [1160] DEBUG - * 11 {B53DA8C9-5A8A-4B8F-8828-C7E78679198A} (192.168.1.128) (loopback: 0)
Sep 03, 2016 11:29:45.913 [1160] DEBUG - * 20 {E80C5228-A47F-4632-89B8-E4382B7665B0} (192.168.1.105) (loopback: 0)
I would suggest you shut down Plex Media Server and start a completely new install with fresh new library and database
https://support.plex.tv/hc/en-us/articles/201941078-Uninstall-Plex-Media-Server
If you really need your old setup - you could just delete the plugins folder contents
C:\Users\bensa.SALLEMI-PC\AppData\Local\Plex Media Server\Plug-ins\
and relaunch Plex Media Server
And please do study the support pages - http://support.plex.tv
I have have completely uninstalled plex per uninstall directions and reinstalled. However, I still cannot get plex to upload a library. With the new installation I have not tried to add any channels. I have attached all logs. Help is greatly appreciated,
@bensal said:
I have have completely uninstalled plex per uninstall directions and reinstalled. However, I still cannot get plex to upload a library. With the new installation I have not tried to add any channels. I have attached all logs. Help is greatly appreciated,
Thank you. I can see that this is a new setup for the local app data area with a new database setup on launch
Sep 11, 2016 11:51:37.363 [12456] DEBUG - Installing Library Database from [C:\Program Files (x86)\Plex\Plex Media Server\Resources\com.plexapp.plugins.library.db] to [C:\Users\bensa.SALLEMI-PC\AppData\Local\Plex Media Server\Plug-in Support\Databases\com.plexapp.plugins.library.db]
When you deleted all the old folders, did you remember to also delete the following registry area by using Regedit ?
HKEY_CURRENT_USER\Software\Plex, Inc.\Plex Media Server
The errors in the com.plexapp.system.log are the type that have always been attributed to security software / proxy / vpn software -
URLError: <urlopen error [Errno 10061] No connection could be made because the target machine actively refused it>
Could you tell me what you have running in this area : security software / proxy / vpn
Yes I went in and deletedPlex Media Server in HKEY_CURRENT_USER\Software\Plex, Inc. For security software I do have a vpn but in the past I do not run it since it interfered with remote access to Plex from outside my home. I have no proxy set. As far as security for my firewalls and Internet I use web-root secure-anywhere. My firewall is set to allow plex through.
@bensal said:
Yes I went in and deletedPlex Media Server in HKEY_CURRENT_USER\Software\Plex, Inc. For security software I do have a vpn but in the past I do not run it since it interfered with remote access to Plex from outside my home. I have no proxy set. As far as security for my firewalls and Internet I use web-root secure-anywhere. My firewall is set to allow plex through.
So the registry Plex Media Server area was deleted when you deleted the app data
There is something blocking requests to 127.0.0.1:32400
The first error was this
2016-09-11 11:51:41,739 (39c8) : WARNING (core:541) - Unable to retrieve the machine identifier or server version.
which is returned when processing the response from http://127.0.0.1:32400
You can try it in a browser whilst Plex Media Server process is running but would need a token appended
http://127.0.0.1:32400?X-Plex-Token=xxxxxxxxxxxxxxxxx
and the token you can find in the Plex Media Server registry area for the current user in field PlexOnlineToken
and can also be seen
2016-09-11 11:51:41,638 (39b0) : DEBUG (networking:166) - Requesting 'http://127.0.0.1:32400'
2016-09-11 11:51:42,651 (39b0) : INFO (logkit:16) - Failed to fetch Plex Online data - the store probably won't work
2016-09-11 11:51:42,653 (39b0) : CRITICAL (core:579) - Error info (most recent call last):
File "C:\Program Files (x86)\Plex\Plex Media Server\Resources\Plug-ins-6f64a8d\System.bundle\Contents\Code\storeservice.py", line 401, in update
if Platform.MachineIdentifier == None:
File "C:\Program Files (x86)\Plex\Plex Media Server\Resources\Plug-ins-6f64a8d\Framework.bundle\Contents\Resources\Versions\2\Python\Framework\api\runtimekit.py", line 469, in MachineIdentifier
return self._core.get_server_attribute('machineIdentifier')
File "C:\Program Files (x86)\Plex\Plex Media Server\Resources\Plug-ins-6f64a8d\Framework.bundle\Contents\Resources\Versions\2\Python\Framework\core.py", line 514, in get_server_attribute
root_xml = self.data.xml.from_string(self.networking.http_request('http://127.0.0.1:32400'))
File "C:\Program Files (x86)\Plex\Plex Media Server\Resources\Plug-ins-6f64a8d\Framework.bundle\Contents\Resources\Versions\2\Python\Framework\components\data.py", line 150, in from_string
ud = UnicodeDammit(str(string), isHTML=isHTML)
File "C:\Program Files (x86)\Plex\Plex Media Server\Resources\Plug-ins-6f64a8d\Framework.bundle\Contents\Resources\Versions\2\Python\Framework\components
etworking.py", line 243, in __str__
self.load()
File "C:\Program Files (x86)\Plex\Plex Media Server\Resources\Plug-ins-6f64a8d\Framework.bundle\Contents\Resources\Versions\2\Python\Framework\components
etworking.py", line 181, in load
f = self._opener.open(req, timeout=self._timeout)
File "C:\Program Files (x86)\Plex\Plex Media Server\python27.zip\urllib2.py", line 404, in open
response = self._open(req, data)
File "C:\Program Files (x86)\Plex\Plex Media Server\python27.zip\urllib2.py", line 422, in _open
'_open', req)
File "C:\Program Files (x86)\Plex\Plex Media Server\python27.zip\urllib2.py", line 382, in _call_chain
result = func(*args)
File "C:\Program Files (x86)\Plex\Plex Media Server\python27.zip\urllib2.py", line 1214, in http_open
return self.do_open(httplib.HTTPConnection, req)
File "C:\Program Files (x86)\Plex\Plex Media Server\python27.zip\urllib2.py", line 1184, in do_open
raise URLError(err)
URLError: <urlopen error [Errno 10061] No connection could be made because the target machine actively refused it>
I would like you to run without the vpn software installed
Also for firewall, add an exception for tcp port 32400
and if you still have problems, try without web-root secure-anywhere running
I added add an exception for tcp port 32400 and my media began loading into my library. This was the only change that I made however, i wanted to mention that I could not longer find Plex.Inc in my registry not sure if this is going to be a problem later when I to add plugin channels. Tomorrow is another day. Additionally I wanted to say thank you for the support.
@bensal said:
I added add an exception for tcp port 32400 and my media began loading into my library. This was the only change that I made however, i wanted to mention that I could not longer find Plex.Inc in my registry not sure if this is going to be a problem later when I to add plugin channels. Tomorrow is another day. Additionally I wanted to say thank you for the support.
I would not expect Plex Media Server to run if it does not write or read the registry entries
The registry area is
HKEY_CURRENT_USER\Software\Plex, Inc.\Plex Media Server
Note It is Plex, Inc.
Neither would I perhaps I was in the wrong location
Yesterday I tried to install channels through Webtools and everything was working great. Today my channels although they still appear the channel does not respond. Can you please look at my logs to see if anything changed.
