When I click on an actor, Plex loads the bio and photo, but does not load the Movies or TV Shows.
Libraries have been made from scratch using the latest Plex metadata agents, and have ‘adult content’ turned off (I read that on these forums).
Is there anything I need to do to prepare my libraries?
nvidiashield-plexlogs-17-11-22.zip (170.8 KB)
Here are the nvidia shield client logs. I reproduced the issue several times before downloading the logs.
Thanks for the report, there’s some pretty interesting and unusual stuff in your logs, so we’ll take a look
Thank you 
Hi @DaveBinM ,
I don’t suppose you guys have any ideas what may be going wrong? Just an FYI, this is also an issue on app.plex.tv/desktop, so not just on the shield. Therefore like an issue with the server?
Not yet, sorry. With the weekend in there, it’s not left a lot of time to look into it yet.
same thing is happening to me. also, when looking at that page on the web app, at the bottom where it lists filmography, it doesn’t list my server name next to movies that I have.
No worries
Sorry to hear your having the same issue, but glad it’s also not just me - haven’t seen this issue anywhere else…
Hi @DaveBinM, sorry to be a pest but has anyone been able to look at our logs to determine what the issue is?
Hello,
@Timmehtimtims @DaveBinM
I have the same problem with plex player on windows and I think I know what is the problem but I do not why plex does that… → I my case when I click on the actor, plex automatically updates the metadata of the films in which the actor plays. If you have only a small number of film associated no problem but otherwise plex does not display them. So for exemple in the video (https://photos.app.goo.gl/fCjeEbKRZmMK1wqq9), I had to click two times on the Jim Carrey actor in order to update all the movies I have associated and then plex showed them.
I do not have the problem for several hours after I updated all the meta data of my library but after some time it goes like that …
This is being tracked in Watchlist update and Credits
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