Actor listing appears different, and maybe stored separately, after software update

Server Version#: Version 4.66.1
Player Version#: Various (issue happens on numerous different players)

Plex server is outstanding, and everything has been working great for years.

Last week I updated the server and received a message about switching to a new type of indexing/metadata. I selected to do the update, and since then there appears to be two separate repositories for Actor information.

Specifically, I like looking at the cast in a movie and then clicking on them to see all the other movies I have that they star in. But, since this update, there now appear to be two separate repositories. One repository is all the movies from before the update, the second repository is for all the movies added to plex after the update.

To be more specific, if I go into a movie that I had before the update and click on an actor it shows all the other movies I had before the update, but it does not show any movies that I have added since the update.

If I got into a movie that was added after the update and click on the same actor as in the above example, it only shows movies that were added after the update and it does not show the movies that were displayed when I clicked on the user in the earlier movie.

I’ve also noticed that it displays different photos for the same actor when I click on an older movie vs on a newer one.

Attached are the current agent settings, as I suspect this is related.

did you refresh metadata for library after update?

I have not. But, I will do that now and let you know if it fixes the issue.

Just finished refreshing all the metadata. Good news, it fixed the issue I was originally posting about and now everything is showing up as expected.

Unfortunately, it seems to have reset the custom artwork I had selected, as well as reset the hard coded ‘title’ and ‘sort by’ fields that I’d previously corrected throughout the library. Oh well, I can go back and re-do that.

Thanks a lot of the fix!

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