Actors detail Page only for TV Shows not Movies

Server Version: 1.41.6.9685
Player Version: 1.109.0.329-ea562b95 for Windows

I got a strange behaviour. If i click on an actor on a TV -Show it displays the actors page:


If I do the same on a movie with the same actor, it just shows the movies with this actor in my libary:


Has anyone an idea what this could be?
I want the behaviour for shows also for movies

Looking at an actor from TV with only show other TV series they are in
Looking at an actor from a movie will only show other movies they are in
Using Plex’s main Search week show you both TV and movie results.

However, they have been “experimenting?” with a new hub which, when it’s present/available will show you both movies and TV - but it only works about 10% of the time.

I wish I knew more about the new (8 months?) combined search works.

Plex’s lack of proper documentation is really unfortunate.

I’ve been using Microsoft CoPilot for most of my ones questions lately. It’s actually pretty good

Today if “helped me” write two Python scripts to related to media analyzing!

Not true.

It all depends on whether the library in question

  • has been set to use the modern metadata agent (“Plex Series” / “Plex Movies”)
  • has NOT enabled “Allow matching to explicit content” in its properties

https://support.plex.tv/articles/discover-credits/

These are my settings for the movie folder:


This on is “Allow matching to explicit content”:

The second setting has been changed an hour ago - before it was enabled. How long until it works like it should? Or do I have to do something else after I disabled “Allow matching to explicit content”

Then mine is broken. Both my TV and Movie have been using the modern agents since they were released and are still hit and miss - mostly miss.

I’ve experimented with dozens of actors, newly added series and series that we’re migrated from the old agents.

Are you sure about your statement, because it would suck that I haven’t had this working properly for the past couple of years. :cry:

Edit. Just double checked that movies had Explicit matching enabled. This same option is not present in TV (as expected).

Edit of edit! You said NOT enabled? Humph. Turning it off now

Is that documented somewhere? (Silly retorical question)

Thank you @OttoKerner

  1. you need internet access to view the people pages. Because they are not hosted on your server, but on plex.tv. Ensure that this is the case and that no filters either in your DNS resolver, or your browser are interfering.
  2. After switching a library from legacy to modern, you need to perform at least Refresh Metadata for all its items. If some items continue to mishbehave in this regard, I’d start by inspecting their plex media info XML and look for the content of the guid="... XML property. If it doesn’t start with plex://movie/... or plex://episode/... then the item is not properly matched. Which means its cast & crew cannot be linked to their respective people pages on plex.tv.
  3. If a library has been switched repeatedly back and forth between legacy and modern agents, it can sometimes cease to work reliably.

If the checkbox is missing, you are not using the modern metadata agent in this library.
Or some browser setting or add-in is preventing proper function of the web app.
Or you only switched the agent a few seconds ago, without the change having been executed properly.
Let me reiterate this: do not switch around agents willy-nilly. It will rarely have the desired outcome, and in the worst case will damage your database in such a way that you need to scrap and recreate the whole library.

Can you confirm the explicit option is on your TV Preferences?

CoPilot says this only is found in movies, not TV

Yes I have confirmed before answering.
Stop putting so much faith in AI. It’s a dumb parrot that can only spout other people’s misconceptions back at you. At this point in the development of the technology, you need to take it with a bucketful of salt.

of course you were right. I found the option in TV.

re: your AI comment. AI wouldn’t be needed if Plex hired someone to write actual documentation. – just sayin.

Until then, people have no other option to find answers.

Follow the link I set above. It explains the feature in detail and even names some common causes for failure.

Thanks @OttoKerner it works now.
I disabled the “Allow matching to explicit content” and did a metadata refresh

I checked my libraries and they are all using the modern agent, explicit content disabled.
On the Plex app for AppleTV, most cast have no pictures, and Plex is unable to find anything in my library or elsewhere for most of them.
For the same shows/movies, the Plex Experience Preview app for tvOS (2025.19.0 — which is the latest available before builds were removed by Plex recently) displays everything perfectly: pictures for casts, related content, etc.
I still suspect there is something off with the regular build of the Plex app for AppleTV.