Adding media folders from Synology NAS running on NVIDIA Shield not working

Plex Media Server
1

Hi,

Not sure where the correct place is to post this.
If it should be elsewhere, please point me in the right direction.

I have a new Synology DS218Play to add more storage to my media collection.
I already have 7 other Synology 2-bay NAS units.

All of which, I have setup fine previously.

However I have now hit a problem when trying to add the shared folders on the new unit.
The folder levels and naming conventions are identical to the other NAS units.

But, when I go to add an additional folder in Plex, it only sees the DISKSTATION drive, not the folders on it.
When I choose the other DISKSTATION drives I see a folder icon and all the sub-folders listed.

When I choose the new DISKSTATION drive I see a file icon and no folders listed.

I have checked that all the permissions and settings are the same as on the other units.
I can access the drive and all its contents using finder on macOS and file explorer on Windows 10.

2 pictures are attached.

DISKSTATION_7 - shows how everything as it should be.

DISKSTATION_8 - shows how only a file icon is showing.

So, I am unable to add my new media files to my Plex Library

My PlexMediaServer is running on a NVIDIA Shield.
All media content is stored on my Synology NAS units.

Any help appreciated.

Thanks.

DISKSTATION_7
DISKSTATION_7738×678 31.4 KB

DISKSTATION_8
DISKSTATION_8742×674 31.2 KB

2

I seem to be having the same issue. I can’t see any folders beyond the first Media folder. So I can’t select the Movie folder within my Media folder. Did you figure out a solution?

3

Hi. I’m having the same issue. In Control Panel, I set the permissions of the media folder (named video) I want to add to Plex library to ‘read/write’. But unfortunately that doesn’t help.
The only way I can add a folder to Plex library, is by moving this folder to the Plex shared folder on my Nas.