Cant see subfolders when adding media to Synology Plex server

[ecomm_westfacecapital_com]

Hello,

When I am trying to configure my libraries and add a folder from synology DS418 to Plex library (plex running as package on same NAS) I can only see Volume1/videos but the final folder is not available. Any ideas?

[tom80H]

you might want to check out this post in the Synology FAQ

Synology FAQ - Questions, Answers, and How-To's

FAQ 19: Setting permissions to allow Plex access to media files Before beginning, it’s important to remember one key point; Plex doesn’t have any special privileges on Synology except for being able to access the Video Transcoding acceleration hardware. It cannot read any of your files unless you expressly grant permission. This is a fundamental principle of Linux (which Synology uses for DSM) Because of how Synology grants permission, access to files is broken into two different …