Unable to add folders on NAS for Plex to scan

Plex Media Server NAS & Devices
,
1

Synology D213j
DSM 6.2.4-25556 Update 5
PMS 1.24.4.5081-6000
macOS 12.2.1

Hi,

I’ve had PMS on my Synology for years. I use my NAS mostly for playing music through Sonos, but occasionally use PMS to stream video. A copy of my iTunes library lives on the Synology and I used PMS to stream contents of the Movies and TV Shows folders from inside that iTunes library. It just worked - for years, to the point where I would regularly forget how to operate DSM and PSM because I had no reason to check it.

Months ago, PMS just stopped seeing my folders. Nothing has changed in terms of organisation of the folders, their paths on the drive. I am not able to point the PMS to see my folders. I wish I could upload screenshots here, but here is my description of what’s going on:

My drive on Synology has 4 folders:

  • music
  • photos
  • video
  • Plex

Everything I care about is in the music folder (in music/itunes_nas/Music/) - this is where my iTunes library lives). photos and video folders are empty. Plex folder contains some Application Support files and I have never used it for anything. On DSM, the drive, where these folders live is called /volume1.

I can access all these files and folders from Finder. I can use music in my iTunes library stored on Synology with no issues. But no joy with Plex.

  • When I open Plex, it’s now empty; I go to Manage Libraries and click Add Library.
  • I select Films then Browse for Media Folders at which point I am shown what looks like a folder structure on the Synology drive where my iTunes library copy resides. But I only see the top-level structure, just /volume1 and /config.
  • First thing I tried is to manually input the correct path in the top field in that window, to /volume1/music/itunes_nas/Movies. But when I click Add, nothing happens.
  • When instead I click into /volume1, I am shown folders on my Synology drive, but when I click to enter them, they appear empty.
  • I also cannot remove anything from these “Manage Library” views.

Any hint as to how I can jolt Plex to see and scan my folders, which it used to do without any issue, for years, please let me know…

IO

2

If Plex thinks they are empty –

  1. Control Panel - Shared Folders
  2. EDIT the shared folder containing the media
  3. Permissions tab.
  4. Verify user Plex is on that list.
3

Wow, and just like that, it works! There was no permission for user flex to access these folders. And it now syncs, after I enabled it.

Thanks a lot!
IO

4

This topic was automatically closed 90 days after the last reply. New replies are no longer allowed.