Server Version#: 1.31.2.6739
Player Version#: 9.17.0.38861
Anyone else having problems with Plex player on Nvidia Shield advertising as player. It’s been happening for a while always assumed it was a network set up thing, did a router reset etc and issue still persists. Any troubleshooting tips?
Seems like I’m not the only one who’s having challenges
Any support to link us all together just to assist with troubleshooting would be greatly appreciated. Cc: @f15hb0wn and @StoneColeQ
It’s known. It is not happening to everyone but does happen to some. We are investigating but unsure why it only affects some.
Thanks @anon18523487 , guinea pig us all you need 
Yeah so just heard about it. Have the same problem nothing really helps. Reinstalled everything even Plex server. Nothing helps so far. What’s for me the most irritating none of my devices show up on http://server.local.ip.address:32400/clients
So what do you need from us? How can we help investigate.
Hi @anon18523487 any updates on this. The below post is universal for all these casting problems with Android and Fire TV platforms.
May we have a bug reference for this issue please.
@anon18523487 so this is how Plex is gonna handle this? Just gonna be silent. At least say something like you will investigate. Alot of people offered to post logs or anything? Nothing?
I don’t have any more info.
Hi @anon18523487 have the developers at least been informed on how to replicate it? According to tests in happens for every new install or reinstall of the app. Not sure since which version this has been happening.
Is there a way to reliably replicate? As I said earlier, it doesn’t happen to everybody. I can usually cast to my Shield, though sometimes it doesn’t appear. It’s very random in my testing.
A clean install of any of the latest builds disables all remote controls. Have replicated it in every ATV in my home. I only have one left with remote control left. If you do a clean wipe and reinstall remote control disappears. Same for Fire TV as in the above post in the Fire TV thread. I can ping you in the thread, but we have all been able to replicate with any ATV instance that had remote control available.
Hmm. Just tried on my Shield (uninstall updates, restart Shield, update to latest app) and my phone still sees both the CC device and for Plex companion.
And yes, it will connect and play content just fine.
Did you completely uninstall the app, not just the updates? It has to be a clean install, not sure in my case I believe I did a reset, will have to lose my last ATV with companion to replicate and provide feedback.
The Plex app comes as a system app, you can’t totally uninstall it.
The player app also comes as a system app. Unless this has changed with a more recent firmware update I don’t have.
As with any other Android TV system, the app can be uninstalled as a regular app, this problem isn’t just for the Shield. It affects Android and Fire TV apps on different hardware.
Yes for other Android devices, that’s try. I’ll give it a try on some later. But this specific thread started with the Shield. On there, the app can’t be totally uninstalled.
It can @anon18523487 I started this thread have a shield and have done it countless times, the screen grabs above are for the Shield. Anyway. Give it a go on an none Android device and let me know before I disable casting on my last Android TV device.
