thanks for those logs but I see no discontinuity in time.
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PMS.log - Begins
Apr 19, 2021 09:26:00.986 [0x7fe9512ff700] INFO
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PMS .1.log - Ends
Apr 19, 2021 09:26:00.941 [0x7fe94a0b7700] DEBUG
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PMS.1.log - Begins
Apr 19, 2021 09:03:42.001 [0x7fe9512ff700] INFO
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PMS.2.log - Ends
Apr 19, 2021 09:03:41.997 [0x7fe8d3159700] DEBUG
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PMS.2.log - Begins
Apr 19, 2021 08:36:55.865 [0x7fe9512ff700] INFO
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PMS.3.log - Ends
Apr 19, 2021 08:36:55.851 [0x7fe94a0b7700] DEBUG
Am I misunderstanding something?
Thank you. I see it in this set.
Thanks, After you review let me know next steps.
Do you know how this occurred?
Was there a particular library being looked at or some specific view being requested?
I’m trying to write down a Steps To Reproduce but don’t know enough.
Can you help me?
HI, I do not. All I can say is , I turn one Qnap, I am watching Plex on TV then after a while it stops. And when I try again a few hours later, or next day, I am not able to connect, when I look at the apps it does say stop it just says ‘open’ when i click Open i get the message that says ‘cannot connect’ or something. I have to stop the app and start the app to get it to work. I think this started happening with this version or the version before.
Please take this version, from my google-drive, and try it.
This will be a starting point.
should i remove old one completely or can I install on top if it? Thx
How can i reclaim my server?
You can install this on top of the existing. (QNAP allows downgrading without ill effect)
Sorry too late, i remove and reinstalled. Is there a way to reclaim my original server?
reclaiming your server takes a few steps.
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Stop PMS
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Using SSH or the PlexData share, remove your user credentials from Preferences.xml (entire keyword="value" pair)
a. PlexOnlineUsername=“value”
b. PlexOnlineEmail=“value”
c. PlexOnlineToken=“value”
d. PlexOnlineHome=“value” (this may or may not exist)
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SSH into the NAS
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Start PMS
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In a separate browser window, https://plex.tv/claim
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Copy the claim token it gives you.
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Construct the following command line
curl -X POST 'http://127.0.0.1:32400/myplex/claim?token=PASTE-TOKEN-HERE'
( Be careful of quotes )
- it will look like:
curl -X POST 'http://127.0.0.1:32400/myplex/claim?token=claim-asdjhfasdfjhgasf'
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You have 5 minutes from when you request the claim token so don’t delay.
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When you hit ENTER for the CURL command, it will sit there a moment. PMS and Plex.tv are syncronizing with each other again.
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When it’s done, It will print out a bunch of user flags and your credentials.
i guess I will start from scratch with same name
you didn’t do that right.
the CURL call is done on the SSH command line as I stated above.
sorry i am not familiar with that part
Have been facing precisely the same issue on QNAP-251 with latest versions. Also no direct indication that a particular library or item is the reason; moreover, Plex could have stayed idle for some time (like 1 hour) and then stop working
For now I have downgraded to 1.22.0.4163, works so far.
@ChuckPa, do you think I shall I try version you suggested in the thread?
I would very much like to get a DMP file of these crashes so we can fix them.
Staying at 4163 doesn’t help you in the long run.
I have been collecting data and think I know where it’s happening.
I only need to see a DMP file or two to confirm it.
Just a quick update, I know for me version 1.22.2.4282 stopped working after a while, downgrading to version 1.22.1.4275 has been stable, I see there is a new version 1.22.3.4392, Should I upgrade or stay on the 4275 version?
Right, also willing to help. So, you mean I first need to upgrade to one of the versions that fail, correct?
