After update to Version 1.32.1.6999, cannot archive the Plex Media Server folder on my NAS

Plex Media Server NAS & Devices
1

i have been on 1.30.2.xxxx for a while, but just upgraded to 1.32.1.6999. i normally go into qts in File Station and take an archive of the Plex Media Server folder that’s in the PlexData share by making a .7z of the folder, then moving the 7z archive to another share on my NAS.

cannot do that anymore, i get a permission error message in File Station, and wondering if this is something that got restricted in more recent plex media server updates ?

trying to isolate the issue, and if possible restore my ability to create these archives because it’s much faster to take a backup of the archive file than it is to backup the uncompressed folder and all it’s contents using HBS3.

2

PlexData is a symbolic link into qpkg storage. You must be admin/root.

Read here please.

3

i didn’t change any permissions to the folder before the pms update. have tried changing permissions for it (to 777), i still get a permissions error …

also restarted the NAS, to refresh QTS, that hasn’t resolved the issue either.

i think something else might be the issue, so i assumed it’s the latest pms, since i have this problem only after updating to the latest pms.

shall i try to reinstall the pms package again ? any other possible things to try ?

the media server is running fine otherwise.

4

PMS itself has no impact on your ability to make backups of its data.
QTS is in full control here.

Because PMS runs as the admin user, if you aren’t running as admin AND PMS is running, Linux itself will be able to give ‘permission denied’ errors.

Reinstalling PMS won’t help here.

It would be nice to know which specific ‘permissions’ error you got

If you’re using a username with ‘administrative’ privilege , then that’s why you got the error.

QTS ‘administrative privilege’ is not ‘admin’ at the Linux level. That privilege only applies to the QTS applications.

5

Same things happens here with Plex 1.32.2.7002 and latest QuTS h.5.0.1.2376

Still using the default admin user on Qnap

6

Same here (Plex 1.32.2.7002, QTS 5.0.1.2376)! I am logged in as admin and when I try to compress the folder “Plex Media Server” I get the following message:

fehler

which means in English: “This action cannot be executed. You do not have enough permissions or this folder is read-only.”

Changing the permissions of the folder to “777” didn’t solve the problem.

This also happens when I try to compress one of the subfolders of the Plex Media Server folder. But this does not happen when I try to compress one of my shared data folders (or subfolders) on my QNAP. Therefore I don’t think it’s a QNAP problem but a Plex problem.

When I did my last backup of the Plex Media Server folder some months ago, everything worked perfectly: I made a zip file via File station on my QNAP and then moved it to my backup medium.

7

QNAP has confirmed this is a bug in the firmware … They will likely fix it with the next QTS release.

1 Like
8

as i wait (forever) for QNAP to release a firmware that fixes this issue, I want to create a shell script that i can place in my PlexMedia share. I first want the shell script to copy (recursive) everything in this folder:

/share/CACHEDEV1_DATA/.qpkg/PlexMediaServer/Library/Plex Media Server

to a folder in my PlexMedia share called:

/share/PlexData/PlexData_Backup/Plex Media Server

and then I want the script to archive everything in the folder (a .7z without compression is fine).

Can someone help me put this script together ? I can create and make .sh scripts executable in macOS terminal, but I will be doing this on the QNAP NAS so I am going to ssh into the location I want to save the script, make the script, then set it as executable.

my plan is to ssh into the NAS once a week and run the script. when i have the .7z file, I can include it in my HBS3 backup jobs.

9

just updating this thread … i recently installed QTS 5.1.0.2466 but the issue is not resolved yet. sent an inquiry to QNAP support about when to expect a fix. in the meantime, anyone else have info ?

so far i’m assuming this is a QTS issue, not a plex issue. i haven’t yet updated my PMS and am on v 1.32.3.7192.

if it is a PMS issue, please let me know, i would try updating PMS to see if I can compress the Plex Media Server folder in the PlexData share.

10

This topic was automatically closed 90 days after the last reply. New replies are no longer allowed.