After updating to 1.26.0.5715

Plex Media Server
1

Server Version#: 1.26.0.5715
Player Version#: 4.76.1

4/27/2022: updated Plex Media Server to the newest ver: 1.26.0.5715

all of sudden the PMS/Plex player will not show my videos/images.

i have changed nothing but updated PMS.

it shows it will scan the files/folders but will not display them

Screenshot of the TV Shows (personal collection), blank but this statement of “something went wrong, an unexpected error occurred” with a button to retry. it is in the recommendation page (same thing happen when i go to the library page but without retry button)

appericate any help

1 Like
2

also applies when i go to the following home media page of:

  • DYDP
  • Movies
  • TV Shows
  • Musics
  • Photos
  • Family Videos

basically my entire medias

3

“Did you try turning it off an on?”
Seriously, did you try a reboot of pms or the server?

4

yes i did.

reboot PMS 2x after noticing the issue and reboot the PC once.

5

I’m having the same issue. Restarted server and PC. Some quick digging it looks like the solution that people have found to resolve the problem is to roll back the server.

6

Thank you. I had the same issue and rolling back to 1.25.9.5721 worked for me.

7

ah a rollback, i dont see a option in PMS to do a rollback, care to direct me to a direction of sort?

8

This is happening to me on the very newest update.

Update. I had a corrupted database and a Plex employee helped me get it working again. So now the newest update works.

9

Try to reset Plex Web:
Settings → Plex Web → Debug → Restore Defaults

10

Works for me without an issue, im running on Windows 10. Have yall checked your logs to see whats going on?

11

OP here.

i rolled back to 1.25.9.5721 by following this (see link), and it works fine now. i am going to skip this update to 1.26.0.5715

and for @TowerRH there was no clear sight in the logs to tell me what happened.

1 Like
12

haven’t seen any comments or posts that is same/similar to my post.

13

Same issue and why I delayed upgrading for months. The odds are against a clean upgrade if you have a large library or have been a long-time user. Your PMS builds up digital residue after successive upgrades combined with the rapidly deteriorating code quality of PMS means you’re going to encounter this problem eventually. But adding unwanted streaming trash and embedding trackers to monetize users is more important than having a reliable media server and going through all the bothersome QA test cycles for each release. (sarcasm 100% intended)

14

Can you post your server logs? I suspect you may have underlying database corruption issues.

15

That definitely looks like Database corruption.

16

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