Alerts log mixing up users and videos being played - aka You're drunk Plex, go home

General Discussions
1

Something strange recently started happening. Looking at the Alerts log, it has been showing incorrect users watching videos and sometimes mixing up videos.
Examples:
xanthus29 started playing Legion - Robot Jox on device.
user started playing This Is Us - Ghost in the Shell on Plex Web (Chrome).

That’s my user and my device, but I wasn’t watching Plex. Also, it added together a tv show with a movie. Similar situation with the second one. Any idea what the deal is? This issue has persisted through a version upgrade and restarting the server.

2

I’m noticing the same issue. All the users are mixed up in the alerts log.

3

Same here! Mixing up everything from TV show, movie, device AND user account. All out of wack! So bazaar! Can support help here?

4

Are you using the TrakIt plugin? That can cause PMS to think the wrong user is playback the media.

5

If you mean the Trakt plugin mentioned here on GitHub: https://github.com/trakt/Plex-Trakt-Scrobbler
the answer is no. I have not installed this, nor do I subscribe to this service.
This started happening a few updates ago. The only thing I have done recently with my Plex server is install to a new location on the same drive. Could this be an issue?
Thanks.

6

Can you guys compare the Alerts page to the Now Playing page and provide me screen shots so I can visualize the issue? I’m not able to reproduce on my end right now.

7

Ok, I’ll wait until it is actively showing something (Now Playing) incorrectly. But, I believe that both the Now Playing and Alerts pages show the same data, just it is not correct!

8

Next time you see it, please try to get screenshots. Also provide the log from Plex Media Server at that time so I can compare your screenshots with the logs. Thanks.