Alexa acknwledges command but wont play music

Plex Players
1

Server Version#: Version 1.41.0.8992
Player Version#: I have Amazon echo dot
[Req#cdecf] Unable to find client profile for device; platform=Alexa, platformVersion=, device=Alexa, model=

Hello, I have tried disabling the skill and re-enabling but no luck. Keep getting this error.

2

I’m getting the same error:

Unable to find client profile for device; platform=Alexa, platformVersion=, device=Alexa, model=

I’ve found the alexa playing to be very unreliable for a long time, probably since first use.
A restart of the PMS definitely fixes it, but it doesn’t seem to fix it forever!

3

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